General terms and conditions

1. PRICES, FEES AND RESERVATIONS

1.1. Unless expressly stated otherwise, all values indicated include the value of the VAT at the rate in force.

1.2. Rental prices are calculated per day and may vary depending on the characteristics of the vehicle, times of the year, promotional actions and other special conditions. A one-time service fee is added to the price of each reservation.

1.3. The one-time service fee covers vehicle preparation activities, check-in briefing and assistance during the trip.

1.4. The minimum booking period is 5 or 7 days, depending on the characteristics of the vehicle and the times of the year.

1.5. In addition to the “BASIC” protection plan, all rentals also include a bed kit, kitchen kit, cleaning kit, camping kit, gas and AdBlue.

1.6. The “BASIC” protection plan includes the following coverages: (i) Unlimited Kms – No limitation of kms; (ii) Circulation with border limit – Allows circulation only in the territory of mainland Portugal; (iii) Civil Liability – Applicable in the first accident, incident or breakdown, protects the authorized driver from the payment of compensation for material and/or bodily damage caused to third parties up to €50,000,000.00 (fifty million euros); (iv) 24/7 Roadside Assistance – Provides for towing of the vehicle and the transport of people and goods in the event of breakdown of the vehicle and (v) Collision Damage Protection – Covers material damage suffered by the vehicle as a result of an accident, with a limit of liability (normal deductible) of €1,950.00 (one thousand nine hundred and fifty euros).

2. PAYMENTS

2.1. The booking confirmation requires the payment of 50% of the total amount of the contracted services, fees and taxes included, by debit card or credit card (Mastercard or Visa). Once the proper collection and acceptance of the terms and conditions of the rental are assured, the process is completed after the respective Booking Confirmation is sent by email.

2.2. The remaining 50% must be paid 15 days before the scheduled date for the start of the rental, preferably by bank transfer.

2.3. To guarantee the payment of the excess amount, at the time of collection of the vehicle, the deposit of a security deposit will be required, the amount of which varies depending on the protection plan selected. That amount will be held on the credit card (Mastercard or Visa) of the Renter (cardholder), whose presence at the time of collection of the vehicle is mandatory. The credit card must be valid for at least one month after the expected date of return of the vehicle.

2.4. After the return of the vehicle, the unused part of the deposit amount will be unblocked, according to the specific procedures of each bank.

2.5. Credit card charges may occur after the vehicle is returned, either due to damage not covered by the protection plan, due to toll crossings or fines attributable to the driver. In these cases, the Renter will be notified via the e-mail address in their customer record.

3. CANCELLATION POLICY

3.1. The Lessor guarantees the refund of the amounts paid, in the event of cancellation occurring more than 30 days before the agreed date for the start of the rental, less all financial charges incurred by the Lessor (Stripe, PayPal, etc.).

3.2. If the cancellation of the reservation occurs between 29 and 15 days before the agreed date for the start of the rental, the amount paid at the time of the reservation will not be refunded, corresponding to 50% of the total contracted services, fees and taxes included, (application of the cancellation fee). The remaining 50% will not be charged.

3.3. If the cancellation of the reservation occurs within 14 days before the agreed date for the start of the rental, the total amount indicated in the Booking Confirmation will be charged (no-show fee applies).

3.4. Extraordinary Cancellations: For reasons of Force Majeure, namely, any circumstances beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion, flood, extreme weather conditions, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of them, reservations made may be rescheduled or cancelled up to 48 hours before the agreed date for the start of the rental. In the event of cancellation, the amounts paid so far will be converted into a voucher that can be used up to a maximum of 12 months after the date of cancellation.

3.5. The request for rescheduling or cancellation will be considered valid only if communicated in writing, via email, to [email protected].

3.6. The voucher can be used for a rental of any model of campervan from Mr.Vancamper (subject to availability). In the case of a booking with a higher price than the amount remaining on the voucher, it will only be necessary to pay the difference of the value to confirm the booking.

3.7. Mr.Vancamper reserves the right to use any cancellation rights/alternatives provided by applicable law in force.

4. COLLECTION AND RETURN

4.1. Pick-up and drop-off services operate between 10:00 AM and 5:00 PM. Subject to availability, the customer may request, at the time of booking, an anticipation or postponement of the pick-up and/or return time of the vehicle, in which case an additional fee will be applied (out-of-hours pick-up/drop-off fee).

4.2. Late collection or early return of the vehicle does not entitle you to any refund for the unused rental period.

5. DOCUMENTATION AND MINIMUM AGE

5.1. The minimum age of the driver and additional authorized drivers is 21 years old and they must hold a category B driving license (light vehicles), valid and obtained more than 2 years ago at the time of collection of the vehicle.

5.2. The driver and additional drivers, in addition to the driver’s licenses, must also present a valid identification document (ID card or passport).

5.3. The credit card holder must be present at the time of delivery of the vehicle.

5.4. If, during the vehicle collection process, the documents mentioned above are not presented (copies will not be accepted), the contract cannot be executed and a “no-show fee” will be applied.

6. PROTECTION PLANS

With an increase in the price per day of the rental, other protection plans can be contracted:

6.1. The “SUPER” Protection Plan, with a reduced deductible limit – €900.00 (nine hundred euros), in addition to the coverage provided for in the “BASIC” plan, also allows (i) circulation in Spain, and (ii) that the main driver appoints another person authorised to drive the vehicle: Additional Driver (+1).

6.2. The “BEST” Protection Plan, with a minimum deductible limit – €450.00 (four hundred and fifty euros), in addition to the coverage provided for in the “BASIC” plan, includes (i) the Glass Coverage that covers losses resulting from isolated glass breakage up to €1,000. This cover does not extend to headlamps, rear-view mirrors, roofs or sunroofs, panels or windows made of synthetic materials, (ii) the Tyre Coverage which covers the first accidental damage to a tyre (puncture), (iii) allows the main driver to appoint up to three (3) persons authorized to drive the vehicle: Additional Driver (+3) and (iv) driving in Spain.

6.3. Drivers under the age of 23 will have to subscribe as an extra, the “Young Driver” supplement. If this extra is not selected at the time of booking, it will be necessary to add it at check-in.

7. EXTRAS

7.1. Subject to availability, it is possible to rent extra equipment or services, either at the time of booking online or directly at the time of pick-up of the vehicle: (i) Bath kit (1 body towel + 1 face towel), (ii) Wireless Internet access (WIFI), (iii) Barbecue, (iv) Camping chairs, (v) Beach Kit (1 sun hat + 2 beach towels), (vi) Child seat, (vii) Solar shower, (viii) Chemical toilet, (ix) Bathroom kit (cabin + chemical toilet + solar shower), (x) Roof racks, (xi) Paddle board, (xii) Bicycle rack, (xiii) Bicycle, (xiv) Camping tent (2 pax), (xv) Hammoc, (xvi) Levelling blocks, (xvii) Additional driver, (xviii) Young driver, among others.

8. DAMAGE MANAGEMENT POLICY

8.1. Faults, defects or damages identified in the presence of the customer.

Whenever there are faults, defects or damage to the vehicle, its equipment, documents, accessories or rental extras during the vehicle return process, must be mentioned in the check out report. By signing the report, the Customer acknowledges that he or she has become aware of it. Mr.Vancamper will estimate the amount that the Customer must pay at the time of check out, an amount that will be deducted from the deposit.

Subsequently, the final repair or replacement costs will be calculated based on a quote or invoice issued by the brand’s official representative/distributor or an independent auto repair shop, as the case may be. In addition to the budgeted amounts, the administrative costs of damage management (€45.00) and immobilization of the vehicle, when applicable (€75.00/day) are added.

The difference between the final amount calculated and the amount paid will be charged or refunded to the Customer accordingly.

In the event that the Customer has not signed the Check Out Report with the mention of the damage, the following procedure will be applied.

8.2. Faults, defects or damages identified after the vehicle has been returned. If any fault, defect or damage is identified after the return of the vehicle, the following documents will be sent to the Customer:

  • Check Out Report with the description of the faults, defects or damages identified;
  • Photographs of defects and damages;
  • Budget with the costs of repair/replacement, plus the amount due to administrative costs for damage management and immobilization of the vehicle, if applicable.

In the event that the Customer wishes to contest the identified damage or repair costs, he/she must contact Mr.Vancamper ([email protected]) within 14 days from the date on which the documents were sent. At the end of this 14-day period, Mr.Vancamper will send you the respective invoice.

8.3. Damages excluded from any insurance option

All protection plans, exclude any loss, theft or damage (cracked, broken, scratched, burned) due to:

  • Vandalism or burglary;
  • Breach of a clause of the contract;
  • Deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
  • Any loss, damage or theft of personal property;
  • All costs of repair or replacement due to loss, theft or damage caused to the interior of the vehicle (equipment, accessories, extras or any other material);
  • Careless or negligent behavior of any nature or failure to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
  • The cost to collect or retrieve the vehicle from any restricted, submerged, trapped or abandoned area;
  • Damaged by submersion in water or in contact with salt water, driven on unpaved or poorly maintained roads, flooded areas, on the beach and on dirt roads.
  • The cost to replace keys that have been damaged, lost, stolen, or locked inside the vehicle;
  • Drivers not identified in the rental agreement, or drivers with a cancelled/expired driver’s license
  • Any cost associated with the incorrect use of fuel;
  • Cost of replacing the water tank due to fuel in the water tank;
  • All damage caused under the body of the vehicle or above the windscreen line, if there is no collision with a third party;
  • All damage caused by running over an animal while driving.

9. AVAILABILITY OF VEHICLES

9.1. The Rental Company only guarantees the category of the vehicle booked (not the model). Therefore, if the booked model is not available, the Rental Company reserves the right to provide the Renter with a vehicle of an equivalent or higher category, subject to availability at the place of delivery.

RENTAL AGREEMENT

This Car Rental Agreement without driver is signed between VANDERSOL UNIPESSOAL LDA, with the unique registration number and tax identification 509.776.434 (owner of MR. VANCAMPER), as the Rental Company and the Customer identified in the Specific Conditions hereinafter referred to as the Lessee, who is governed by these General Conditions and the Particular Conditions.

GENERAL CONDITIONS

1. COLLECTION AND RETURN

1.1. The Renter declares to have received the vehicle in good condition of use and cleanliness, with the respective equipment, accessories, extras and documents, with the five tires in good condition and the full fuel tank, committing to return it in the same condition in which it was received.

1.2. In the event of deterioration of the tyres (punctures or blowouts), for reasons beyond the control of prudent and normal use, the Renter undertakes to bear the full cost of repairing or replacing tyres with the same characteristics and brand.

1.3. The Rental Company is not liable to the Renter or any third party for the loss, theft, theft or property damage of property left in the vehicle, during and after the rental period.

1.4. Unless otherwise expressly agreed, the Renter will return the vehicle on the date, time and place of delivery indicated in this Agreement (Specific Conditions), under penalty of non-compliance with the same.

1.5. In the event that the vehicle is not returned on the stipulated date, the Renter is obliged to pay the Rental Company by way of compensation, for each full day or fraction thereof, an amount calculated on the basis of three times the daily rate for the rented vehicle, without prejudice to the Rental Company being able to initiate the civil and/or criminal legal proceedings necessary for the recovery of the vehicle and compensation for the damages suffered. in particular the use of an appropriate precautionary procedure for the return of the vehicle.

1.6. If the vehicle is left in a different location than agreed, a “relocation fee” will be charged in accordance with the tariffs in force.

1.7. The Renter is responsible for all loss or damage, including theft or theft of the vehicle, if it is not formally returned to a representative of the Rental Company.

1.8. Within the scope of this contract, the following Damage Management Policy will apply:

a) FAULTS, DEFECTS OR DAMAGES IDENTIFIED IN THE PRESENCE OF THE CUSTOMER

Whenever there are faults, defects or damage to the vehicle, its equipment, documents, accessories or rental extras during the vehicle return process, must be mentioned in the check out report. By signing the report, the Customer acknowledges that he or she has become aware of it. Mr.Vancamper will estimate the amount that the Customer must pay at the time of check out, an amount that will be deducted from the deposit.

Subsequently, the final repair or replacement costs are calculated on the basis of a quote or invoice issued by the brand’s official representative/distributor or an independent auto repair shop, as the case may be. In addition to the budgeted amounts, the administrative costs of damage management (€45.00) and immobilization of the vehicle, when applicable (€75.00/day) are added.

The difference between the final amount calculated and the amount paid will be charged or refunded to the Customer accordingly.

b) FAULTS, DEFECTS OR DAMAGES IDENTIFIED AFTER THE RETURN OF THE VEHICLE

If any fault, defect or damage is identified during the inspection of the vehicle, after its return, the following documents will be sent to the Customer:

  • Check-out report with a description of the shortcomings, defects or damages identified;
  • Photographs of defects and damages;
  • Budget with the costs of repair/replacement, plus the amount due to administrative costs for damage management and immobilization of the vehicle, if applicable.

In the event that the Customer wishes to contest the identified damage or repair costs, he/she must contact Mr.Vancamper ([email protected]) within 14 days from the date on which the documents were sent. At the end of this 14-day period, Mr.Vancamper will send you the respective invoice.

c) DAMAGES EXCLUDED FROM ANY INSURANCE OPTION

All insurance options, exclude any loss, theft or damage (cracked, broken, scratched, burned) due to:

  • Vandalism or burglary;
  • Breach of a clause of the contract;
  • Deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
  • Any loss, damage or theft of personal property;
  • All costs of repair or replacement due to loss, theft or damage caused to the interior of the vehicle (equipment, accessories, extras or any other material);
  • Careless or negligent behavior of any nature or failure to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
  • The cost to collect or retrieve the vehicle from any restricted, submerged, trapped or abandoned area;
  • Damages by submersion in water or in contact with salt water, driven on unpaved roads or in poor condition, flooded areas, on the beach and on dirt roads.
  • The cost to replace keys that have been damaged, lost, stolen, or locked inside the vehicle;
  • Drivers not identified in the rental agreement, or drivers with a cancelled/expired driver’s license
  • Any cost associated with the incorrect use of fuel;
  • Cost of replacing the water tank due to fuel in the water tank;
  • All damage caused under the body of the vehicle or above the windscreen line, if there is no collision with a third party;
  • All damage caused by running over an animal while driving.

1.9. If the vehicle has levels of dirt contrary to its prudent and normal use, namely with garbage, sand, mud or any debris, dirty kitchen utensils, unplugged refrigerator with food inside, the waste water tank to be emptied, forcing the rental company to carry out an extraordinary and thorough cleaning of the interior and exterior of the vehicle, instead of a simple and routine cleaning, as would be possible in a self-service manual washing centre, the Tenant will be charged an “Extraordinary Cleaning” (€120.00).

1.10. In the impossibility of delivering the vehicle on the previously agreed date, for reasons of Force Majeure, not attributable to the Lessor, namely, any circumstances that are beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion, flood, extreme weather conditions, natural disasters, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of the same, delay in the delivery of the previous renter’s liability, theft, accident or breakdown, the Lessor undertakes to return to the Lessee the rental amounts paid by the latter, and no amount is due by way of compensation other than the above reimbursement.

2. USE OF THE VEHICLE

2.1. The Renter undertakes to:

a) Make a normal and prudent use of the vehicle, complying with the Law, especially the Road Code, fill the tank with the appropriate fuel, ensure that the vehicle is closed and in a safe place when not in use, not leaving the vehicle documents inside;

b) Return the vehicle at the end of the stipulated rental period, in the same condition in which it was delivered to you, namely with the full fuel tank, with the respective equipment, accessories and documents;

c) To pay, when requested, the rental price and the charges incurred by the Lessor, namely for repairs of damage to the vehicle, the fuel missing on its return, the refuelling fee or the extraordinary cleaning fee;

d) Pay toll fees, whether physical or electronic, including any additional administrative costs that may be charged. The Rental Company is not responsible for any payment arising from non-settlement within the legal period;

e) Immediately report any defect or anomaly in the operation of the vehicle;

f) To prevent third parties from believing that the vehicle is their property, by acting or omission, notifying the Rental Company immediately in the event of seizure, seizure, theft, robbery, requisition, confiscation or any other offense against the ownership, possession or detention of the vehicle.

2.2. Under penalty of exclusion from liability coverage, the Renter will not allow the vehicle to be:

a) Conducted by a person not identified and authorized by the Lessor, under the terms of the Agreement or any annex or amendments that form an integral part thereof; under the influence of alcohol, narcotics or other similar disturbance that directly or indirectly impairs their perception and ability to react; under the age of 21 and have held a driving licence for less than 2 years;

(b) is used to push or tow any vehicle, trailer or any other object with or without wheels; sports events or training of any nature, official or not; transport in violation of the Law, namely what, on the matter, is provided for in the vehicle’s Single Automobile Document.

c) Damaged by submersion in water or in contact with salt water, driven in flooded areas, on the beach and on dirt roads.

2.3. It is forbidden for the Renter to transport animals, including pets, and, in relation to the vehicle, its documents, tools, parts and components, to perform the following acts: sublet, lend, assign, sell, encumber or in any way guarantee, transform, modify or place advertising or commercial mentions.

2.4. The Renter is responsible for ensuring that all electrical devices (including the refrigerator) do not remain connected to the battery for a period of more than 4 hours at a time, and must recharge the battery at least once a day from an external power source (220 V).

2.5. The Renter is solely responsible for the fines and other penalties that the Courts and Administrative Authorities establish, following administrative and criminal proceedings for violations of the Rode Code, tolls, parking, among others committed with the vehicle, during the rental period.

2.6. The Contract will be considered automatically terminated if the vehicle is used in conditions that constitute a breach of the same, and the Rental Company has the right to recover the vehicle, at any time and in any way, without the need for prior notice, the respective costs being the sole responsibility of the renter, without prejudice to the indemnities to which the Rental Company or third parties are legally or contractually due, if applicable.

3. MAINTENANCE AND REPAIR OF THE VEHICLE, FUELS

3.1. In the event that the Renter becomes aware of any technical problem with the vehicle, in particular the warning notices on the vehicle’s instrument panel, he must immediately stop the vehicle and contact the Rental Company, or in the case of outside office hours, roadside assistance.

3.2. In the event that the vehicle is immobilised due to a breakdown, repairs may only be carried out by the Renter if authorised in writing by the Rental Company and in accordance with the instructions given to the Rental Company, and the repairs must be included in a detailed invoice indicating the parts replaced.

3.3. Towing expenses due to misuse of the vehicle will be the responsibility of the Renter.

3.4. The Renter must take all necessary protective measures to keep the vehicle in the same condition in which it was delivered. In particular, you should carry out regular inspections of the condition of the vehicle in terms of oil, water and tyre pressure.

3.5. In the event of the introduction of fuel and/or substance of a different type from that used by the vehicle, the Renter is responsible for the costs of replacing the fuel completely, dismantling and flushing the tank, tuning the engine and other damage caused to the vehicle.

3.6. In the event that you have not subscribed to the “BEST” protection plan, the costs arising from damage to the tyres (punctures or bursts) are borne solely by the Renter.

4. PROTECTION PLANS

4.1. The rental price includes the BASIC Protection Plan:

a) Unlimited Kms – No limitation of kms;

b) Circulation with Borders – Allows circulation only in Portugal;

c) Civil Liability – Applicable in the first accident, incident or breakdown, it protects the authorized driver in relation to the payment of compensation for material and/or bodily damage caused to third parties up to €50,000,000.00 (fifty million euros);

d) 24/7 Roadside Assistance – Provides for towing of the vehicle and the transport of people and goods in the event of a vehicle breakdown;

e) Collision Damage Protection – Covers material damage caused to the vehicle as a result of an accident, with a limit of liability (normal deductible) of €1,950.00 (one thousand nine hundred and fifty euros).

4.2. The Renter may choose to purchase other protection plans with additional coverages:

a) The “SUPER” Protection Plan, with a reduced excess limit – €900.00 (nine hundred euros), in addition to the coverages provided for in the “BASIC” plan, allows the main driver to appoint another authorized person to drive the vehicle: Additional Driver (+1). It also allows circulation in Spain.

b) The “BEST” Protection Plan, with a minimum deductible limit – €450.00 (four hundred and fifty euros), in addition to the coverage provided for in the “BASIC” plan, includes (i) Glass Coverage – covers losses resulting from isolated glass breakage up to €1,000 (one thousand euros). This cover does not extend to headlamps, rear-view mirrors, roofs or sunroofs, panels or windows made of synthetic materials, (ii) Tyre Coverage – covers the first accidental damage to a tyre (puncture) and (iii) also allows the main driver to indicate up to 3 (three) persons authorized to drive the vehicle: Additional Driver (+3). It also allows circulation in Spain.

c) Drivers under the age of 23 will have to subscribe as an extra, the “Young Driver” supplement. If this extra is not selected at the time of booking, it will be necessary to add it at check-in.

4.3. The Renter shall protect the interests of the Rental Company and its Insurance Company:

a) Immediately reporting to the police authorities any accident, theft, robbery and/or fire, even if partial; it is also obliged to report such situations within a maximum period of 24 hours to the Lessor;

b) Not leaving the scene of the accident, theft, robbery and/or fire before the arrival of the police authorities, under penalty of being charged for the damages resulting from them in full, and the coverages resulting from the franchise reduction service eventually contracted will not have any effect in case of non-compliance with this clause;

(c) mentioning in the report the actual circumstances in which the accident occurred, the date, time, place, name and address of the witnesses, the name and address of the owner and driver of the vehicle involved and the registration, make, insurance company and policy number of such vehicle;

d) Undertaking not to declare in any case responsible or guilty for the accident to a third party, under penalty of the Lessor exercising its right of recourse over it.

4.4. In the event of an accident, even with the delivery of the EAS (European Accident Statement), the Renter is responsible for paying the damages caused to the vehicle up to the maximum amount of the deductible in force during the period of the Contract, unless the liability is assumed by a third party.

4.5. Only the Renter or authorized drivers will benefit from the excess reduction services. Failure to comply with this provision implies the total cancellation of the coverages contained in this article, and the provisions of this article will also be null and void in the event of an accident caused by negligence, drunkenness, use of narcotics or non-compliance by the Renter or driver with all the general conditions of the rental and the rules of the Road Code and other applicable legislation, the insurance coverage is also void if the Renter does not return the car keys to the Rental Company in the event of theft or robbery.

4.6. In the event of an accident due to speeding, negligence, driving under the influence of alcohol, narcotic products or consumption of any product that impairs the ability to drive, the Renter will be responsible for all the costs of the repair and compensation corresponding to the downtime of the injured vehicle, even if a deductible reduction service has been contracted.

4.7. Insurance and any excess reduction services do not exempt the Renter from paying in full for damages caused negligently to the top, bottom and interior of the vehicle, even if there is no collision.

4.8. If the Renter has deliberately provided the Rental Company with false information, such as his or her identity, address, e-mail address, telephone number or the validity of his driving licence, the Rental Company reserves the right to pass on to the Renter all additional costs incurred as a result of such declarations, without prejudice to possible criminal liability.

5. PAYMENT OF TOLLS

5.1. The vehicle is equipped with a toll payment system that allows, through the use of an identifier, owned by the rental company, to determine the value of the toll fee with a view to its collection within the scope of the electronic toll services provided on the road infrastructures duly equipped for this purpose, with the Renter being solely responsible for the full payment of the same during the term of the Contract;

a) For payment purposes, the Renter must provide a valid credit card, ensuring in the corresponding bank account a sufficient balance to meet the payments due, that the debits may occur at a time consequent to the detection of the use of the road infrastructures mentioned above, accepting that the debits may occur after the end of the contract, provided that the use of the road infrastructures has occurred during its term.

b) The Renter is also responsible for the correct functioning and conservation, in perfect conditions, of the Via Verde identifier, and may not under any circumstances remove said device from the place where it is installed, and must notify the Rental Company of any anomaly or, after authorization from the Rental Company, go to a Via Verde service point to resolve it.

c) If the service is used, an administrative fee of €20.00 will be added to the tolls amount.

6. RECOMMENDED EXTRAS

6.1. Subject to availability, it is possible to rent extra equipment, either at the time of booking online or directly at the time of pick-up of the vehicle: (i) Bath kit (1 body towel + 1 face towel) (ii) Wireless Internet access (WIFI), (iii) Barbecue, (iv) Camping chairs, (v) Beach Kit (1 sun hat + 2 beach towels), (vi) Child seat, (vii) solar shower, (viii) Chemical toilet, (ix) Bathroom kit (cabin + chemical toilet + solar shower), (x) Roof racks, (xi) Paddle board, (xii) Bicycle rack, (xiii) Bicycles (xiv) Camping tent (2 pax), (xv) Hammock, (xvi) Leveling blocks, among others.

7. PRICES, TERMS AND PAYMENTS

7.1. Unless expressly stated otherwise, all prices quoted include the VAT at the prevailing rate.

7.2. The rental price is determined by the prevailing rate for the respective vehicle category and the time of year, plus a service fee, paid in advance. To guarantee the reservation, you will need to make a payment:
• 50% of the total if the booking is confirmed at least 30 days before the pick-up date. The remaining 50% must be paid up to 15 days before the Collection Date.
• 100% of the total, if the booking is confirmed less than 30 days before the pick-up date.

7.3. Appropriate exchange rates will apply, according to the payment method/bank fees.

7.4. If the Renter wishes to extend the rental, he/she must obtain the Rental Company’s prior written agreement and advance payment of the rental amounts due for the agreed extension.

7.5. In the event of an extension of the rental, the Renter must always have with him copies of the Contract that demonstrate the agreement given by the Rental Company for the extension of the Contract.

7.6. If the rental is not extended, the Contract terminates at the end of the term still in force, and if the Renter does not immediately deliver the vehicle, the provisions of clause 1.3 of this Agreement will apply.

7.7. The Renter also undertakes to pay/deposit to the Rental Company, in addition to the rental price:

a) The amounts referring to the deposit or excess due for the rental, under the terms of the tariff in force;

(b) The amounts corresponding to the actual duration of the rental;

(c) The amounts relating to damage resulting from an accident for which he/she is responsible, or in the event of theft or robbery not covered by insurance. If such damage is covered by the protection plan, only up to the maximum amount of the respective deductibles. Not being covered by the protection plan, any costs of hospitalization and medical assistance of driver and passengers;

d) The taxes and fees payable by virtue of the situations provided for in the preceding paragraphs;

e) The amount of €90.00 (ninety euros), in case of loss of vehicle documents;

f) The cost of the missing fuel, plus €25.00 (twenty-five euros), due to the service fee for refueling the vehicle, whenever it is not duly returned with fuel;

g) The amount of €120.00 (one hundred euros), in case of need for extraordinary cleaning of the vehicle;

h) Judicial and extrajudicial costs, fines and other financial penalties, whatever their nature, arising from the violation of any legal rule attributable to the Renter or the vehicle during the rental period;
i) If the Rental Company is notified, as a result of an administrative offence or unlawful conduct practiced by the Renter, to identify the Renter, the latter is obliged to pay, as administrative expenses, the amount of €35.00 (thirty-five euros) for the information provided to the competent authorities;

j) The expenses and costs incurred by the Rental Company to obtain the Renter’s compliance with the provisions of the Contract, namely the collection of amounts due by the latter to the Rental Company, under the terms provided by law.

8. RENTER'S PERSONAL DATA

8.1. In accordance with the provisions of the personal data protection legislation, the rental company, VANDERSOL, UNIPESSOAL LDA (owner of MR.VANCAMPER brand), with the unique number and registration and tax identification 509.776.434, in its capacity as data controller, will process the customer’s personal data for the following purposes, based on the legal bases indicated and keeping them for the periods indicated:

a) Administrative management of customers, for the performance of the contract for the rental of light vehicles without a driver and compliance with legal obligations under Decree-Laws 181/2012, of 6 August and 15/88, of 16 January, for 10 years;

b) Management of invoicing, collections and payment, for the execution of the contract for the rental of light vehicles without a driver, for 10 years;

c) History of the commercial relationship, to comply with the legal obligations of the rental company, for 10 years;

d) Management and recovery of litigious credits, for the execution of the light vehicle rental contract, for 10 years;

e) Sending a Newsletter with marketing communications, information about campaigns, news, congratulations, based on the renter’s profile, for 10 years;

f) Analysis of consumption profiles, based on the legitimate interest of the rental company, for 10 years.

8.2. The communication of personal data is a legal and contractual obligation, being a necessary requirement for the conclusion of the contract, and the customer is obliged to provide such personal data. If you do not provide them, the contract will not be concluded and the rental company will not follow up on the request.

8.3. The personal data of the Renter may be transmitted to the following entities for the purposes indicated:

a) Private and public authorities, within the scope of audits, inquiries, inspections and investigations within the scope of their legal competences, namely, police bodies, public institutes and highway concessionaires;

b) Judicial representatives and courts, for the purpose of representing, declaring, exercising or defending legal rights in legal proceedings;

c) Tax Authority, for the purpose of complying with tax obligations.

8.4. The use of the personal data mentioned for the purpose of analysing consumer profiles allows the Rental Company to personalise its commercial offer to its customers, based on their previous bookings, having no impact on the choices that the customer wishes to make and not being necessary for the conclusion of the contract.

8.5. The Rental Company may also communicate some of the personal data to service providers for the purpose of carrying out data processing on behalf of and on behalf of the Rental Company (e.g., marketing) and only when they provide sufficient security guarantees.

8.6. Without prejudice to the right to lodge a complaint with the CNPD, the Renter has the right, under the terms of the law, to request from the Rental Company access to the personal data concerning him/her, as well as its rectification or deletion, and the limitation of the processing with respect to the data subject, or the right to object to the processing, as well as the right to data portability via e-mail [email protected].

8.7. For the purposes of fulfilling the request for the exercise of rights in the previous paragraph, the Rental Company, in the event of reasonable doubts as to the identity of the natural person making the request, may request that it be provided with the additional information necessary to confirm the identity of the data subject.

9. FINAL PROVISIONS

9.1. The Parties expressly agree for legal/judicial purposes, namely for summons and/or notifications related to the Contract, as their domiciles those stated in the Contract.

9.2. For all disputes arising from the Contract, the jurisdiction of the District of Lisbon is stipulated, with express waiver of any other, unless otherwise provided for in a mandatory procedural legal provision.

9.3. The Renter declares to have read the Travel Guide book, which contains useful information for the trip, namely, protection plans, damage management policy, inventory of equipment and accessories, and to know that the vehicle may be equipped with a geo-location device (GPS) that can be used in the event of breach of contract and/or border crossing.

9.4. This Agreement is made in the Portuguese and English versions, in duplicate, and a signed copy is in the possession of each of the parties.

LISBON, 2024-01