Frequently Asked Questions

Rent

Pricing & Fees

How is the rental price calculated?

Rental prices are calculated per day and may vary depending on the characteristics of the vehicle, the times of the year, promotional actions and other special conditions. If there is a variation in prices after the confirmation of the reservation, there will be no refund by Mr.Vancamper or additional payment by the Client. A one-time service fee is added to the price of each reservation.

Unless expressly stated otherwise, all our prices include VAT at the prevailing rate.

In addition to a "BASIC" protection plan, all rentals include a kit for 1 double bed, kitchen kit, cleaning kit, camping kit, first aid kit, gas and AdBlue.

The one-time service fee covers the activities of preparing the vehicle, presenting its features at check-in and assistance during the journey.

Minimum age and documentation

The minimum age of the driver is 21 years old. Drivers under the age of 25 will have to subscribe to an additional coverage: Young driver (€10/day).

To drive one of our motorhomes, you must hold a valid driving license or international driving permit category B (light vehicles), obtained more than 2 years ago at the time of pick-up of the vehicle.

Reservations & Payments

The minimum rental period may vary depending on the models and times of the year (5 or 7 days, generally).

All our rentals include unlimited kilometres.

To guarantee the reservation it will be necessary to make a payment:
• 50% of the total if the booking is confirmed at least 30 days before the pick-up date. The remaining 50% must be paid up to 15 days before the collection date;
• 100% of the total if the booking is confirmed less than 30 days before the start date of the rental. Payment can be made with a debit card or credit card. We also accept payment through PayPal. Once the proper collection and acceptance of the terms and conditions of the rental are assured, the process is concluded with the sending of the respective Booking Confirmation by email.

Cancellation and Amendment Policy

To cancel the reservation, you send us an email (using the same email address used for the reservation) with the details of the reservation confirmation.

We guarantee a refund of the amounts paid, in the event of cancellation occurring more than 30 days before the agreed date for the start of the rental, less all financial charges borne by the Landlord (Stripe, PayPal, etc.). If the cancellation of the reservation occurs between 29 and 15 days before the date agreed for the start of the rental, 50% of the total contracted services, fees and taxes included will not be refunded, (application of the cancellation fee). The remaining 50% will not be charged. If the cancellation of the reservation occurs within 14 days before the date agreed for the start of the rental, the total amount of the services initially contracted will be charged (application of the no-show fee).

For reasons of Force Majeure, in particular, any circumstances beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion, flood, extreme weather, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of them, reservations made may be rescheduled or cancelled up to 48 hours before the date agreed for the start of the rental. In cases of cancellation, the amounts paid so far will be converted into a voucher that can be used up to a maximum period of 12 months after the date of cancellation.
The request for rescheduling or cancellation will be considered valid only if communicated in writing, via email, to [email protected]. The voucher can be used for a rental of any model of campervan from Mr.Vancamper (subject to availability). In the case of a booking with a higher price than the amount remaining on the voucher, it will only be necessary to pay the difference of the value to confirm the booking.

Any change request is subject to availability, and an administrative change fee (€25) applies.

Pickups & Returns

Collection Procedures

The driver and additional drivers, in addition to their driving licenses, must also present a valid identification document (ID card or passport). The credit card holder must be present at the time of delivery of the vehicle

If the documents referred to in the previous point are not submitted (copies will not be accepted), the contract cannot be executed and a "no-show fee" will be applied.

The pick-up service runs between 10:00 AM and 5:00 PM. Subject to availability, you may request, at the time of booking, an earlier (07:00 to 09:00) or a postponement (18:00 to 20:00) of the vehicle pick-up time, upon payment of an after-hours collection fee. This service is only available in Lisbon (Montijo).

You can pick up the motorhome in Lisbon, Porto and Faro. In Porto and Faro an additional fee (relocation fee) will be charged.

Late collection or early return of the vehicle does not entitle you to any refund for the unused rental period. However, as soon as you become aware of the situation, please contact us. We will try to find a solution for transport and accommodation if necessary.
Excluding the situation described in the previous paragraph, if the vehicle is not collected at the agreed time, the Customer is obliged to pay Mr.Vancamper, for each thirty minutes of delay or fraction, the amount of €35, for the team's waiting time.

Yes, at the time of pick-up, a detailed check of the motorhome is carried out by the driver, together with one of our assistants, in order to update the information on the condition of the vehicle in the rental agreement.

Yes. We will try to ensure that the fuel tank is topped up. If this is not possible, the fuel level will be recorded in the contract (special conditions).

Return Procedures

The vehicle must be returned in the same condition in which it was received, with the fuel tank filled, the exterior washed and cleaned, the refrigerator, waste water tank and chemical toilet empty and clean, and the interior free of garbage, sand, mud and other waste.

The return service operates between 10:00 am and 5:00 pm. Subject to availability, you may request, at the time of booking, an earlier (07:00 to 09:00) or a postponement (18:00 to 20:00) of the vehicle return time, upon payment of an after-hours return fee.
This service is only available in Lisbon (Montijo).

You can return the motorhome in Lisbon, Porto and Faro. In Porto and Faro an additional fee (relocation fee) will be charged. At the time of return, a detailed check of the condition of the vehicle will be carried out, in the presence of the driver and one of our operatives.

Only in Porto and Faro will an additional fee (relocation fee) be applied.

The extension of the rental duration is subject to the availability of the vehicle. You must obtain our prior written agreement and make the advance payment of the corresponding amounts. In this case, you must always have with you the copies of the Contract that demonstrate the extension of the rental.

The delay should be communicated as far in advance as possible in order to allow operations to be coordinated with our assistants. If the vehicle is not returned at the agreed time, the Customer is obliged to pay Mr.Vancamper, for each thirty minutes of delay or fraction, the amount of 35€, for the waiting time of the team. If the return takes place outside of our normal opening hours, an additional after-hours return fee will be applied.

On the date of collection, the "Cleaning Service" may be hired, being exempt from returning the vehicle in the same cleaning conditions verified on the date of collection. This service presupposes prudent and regular use of the motorhome, and does not include cleaning the chemical toilet and dumping the wastewater tank. If this service has not been contracted, and in the event that the Client does not comply with the provisions of the previous number, the Cleaning Service fee will be charged.

If the vehicle presents levels of dirt contrary to its prudent and regular use, namely with garbage, sand, mud or any debris, dirty kitchen utensils, refrigerator turned off with food inside, the wastewater tank and the chemical toilet to be emptied and cleaned, traces of animal hair, the Customer will be charged an extraordinary cleaning fee.

Campervans

Yes. All our motorhomes have modern air conditioning systems that adjust the interior temperature in a matter of seconds, thus providing fresh air on the hottest days.

Yes. All our motorhomes are equipped with an independent auxiliary heating system, ensuring greater comfort on colder days.

Extra

In all rentals we include 1 double bed kit (duvet, pillows and bed sheets). You can rent as an extra 1 extra double bed kit

In all rentals we include a complete kitchen kit and a cleaning kit.

Families travelling with children have the possibility of renting car seats with the "ISOFIX" system, subject to availability. To do this, it is necessary that at the time of booking you mention this need, informing us of the age and weight of the children. If you prefer, you can bring your chair.

Travel

We love pets, but for reasons of cleanliness and hygiene, pets are not accepted in our motorhomes.

Of course! We have several suggestions to present to you, depending on the rental period. Our team is committed to making your trip an unforgettable experience. From the beginning to the last day of the trip we will be available to provide you with all the support you need.

In Portugal, the parking of motorhomes for the purpose of staying overnight is only allowed in camping and caravan parks or in duly identified places, namely motorhome service areas. These areas have, as a general rule, all the conditions for electricity supply, changing rooms and wastewater dumping areas.

Before the day of the campervan pickup, we send you a Travel Guide with the campsites where you can stay overnight. In any case, do not hesitate to contact us whenever you want clarification or additional information.

If you wish to travel outside Portugal, you must subscribe to the additional coverage "Travel without borders", which allows you to travel in the countries of the European Union, Iceland, Norway, Switzerland, Albania, Andorra, Bosnia-Herzegovina, Moldova, North Macedonia, Montenegro, Serbia and Great Britain.

If you detect any technical problem with the vehicle, in particular the warning warnings on the vehicle's dashboard, you must stop it immediately and contact us, or in case of outside office hours, roadside assistance which, if justified, will ensure the towing of the vehicle and the transport of people and goods.

In the event of an accident, you must fill out the Amicable Declaration of Motor Accident (DAAA) and call the authorities. Then, you must report the occurrence to us and deliver all the documentation related to the claim.

All our motorhomes are equipped with a means of toll payment that allows, through the use of an identifier (Via Verde), to determine the value of the toll fee. You must provide a valid credit card to cover the payments due, accepting that debits may occur after the end of the contract, provided that the use of the road infrastructure has taken place during its term. If the service is used, an administrative fee of €20.00 is added to the toll amount.