General terms and conditions

General terms and conditions

1. PRICES

1.1 Unless expressly stated otherwise, all prices indicated include the value of VAT at the prevailing rate.

1.2 The rental price is calculated per day and may vary depending on the vehicle category, time of year, promotional actions and other special conditions. A service fee is added to the price of each reservation.

1.3 The service fee includes vehicle preparation, check-in briefing and assistance during the trip.

1.4 All rentals include a kitchen kit, cleaning kit, camping kit and a “BASIC” protection plan.

2. MINIMUM AGE AND DOCUMENTATION

2.1 The minimum age of the driver and additional drivers is 21 years. They must hold a valid category B driving licence or international driving licence (light vehicles), which has been obtained for more than 2 years at the time of collection of the vehicle.

2.2 The driver and additional drivers, in addition to the driving licenses, will have to present a valid identification document (citizen card or passport).

2.3 If the documents referred to in the previous point are not presented during the vehicle collection process (copies will not be accepted), the contract cannot be executed and the “no-show fee” will be applied.

3. RESERVATIONS

3.1 The minimum booking period is 5 days. In the summer months and high seasons, they are usually 7 days.

3.2 Subject to availability, it is possible to request, at the time of booking, an anticipation (07:00 to 09:00) or a postponement (18:00 to 20:00) of the pick-up or drop-off time of the vehicle, upon payment of an “after-hours pick-up/drop-off fee” in the amount of €89.00 (eighty-nine euros). This service is only available in Lisbon (Montijo).

3.3 To guarantee the reservation it will be necessary to make a payment (debit or credit card, PayPal or bank transfer):

  • 50% of the total if the reservation is confirmed at least 30 days before the pick-up date. The remaining 50% must be paid up to 15 days before the collection date;
  • 100% of the total if the booking is confirmed less than 30 days before the pick-up date.

3.4 Appropriate exchange rates will apply, according to the payment method/bank charges.

3.5 If there is a variation in prices after the confirmation of the initial reservation, there will be no refund by the Rental Firm or additional payment by the Renter.

3.6 Any change request, including an extension of the rental period, is subject to availability, and an administrative management fee (€25) applies.

4. CANCELLATION POLICY

4.1 The cancellation request will be considered valid only if communicated in writing, via e-mail, to [email protected].

4.2 The Rental Firm guarantees a full refund of the amounts paid, in the event of cancellation occurring more than 30 days before the agreed date for the start of the rental, less all financial charges borne by the Rental Firm (Stripe, PayPal, etc.).

4.3 If the cancellation of the reservation occurs between 29 and 15 days before the date agreed for the start of the rental, 50% of the total contracted services, fees and taxes included, will not be refunded (application of the cancellation fee). The remaining 50% will not be charged.

4.4 If the cancellation of the reservation occurs within 14 days before the date agreed for the start of the rental, the total amount of the services initially contracted will be charged (application of the no-show fee).

4.5 For reasons of Force Majeure, namely, any circumstances that are beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil unrest, acts of terrorism, fire, explosion, flood, extreme weather conditions, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of the same, reservations made may be rescheduled or cancelled up to 48 hours before the agreed date for the start of the rental. In the event of cancellation, the amounts paid so far will be converted into a voucher that can be used up to a maximum of 12 months after the date of cancellation.

4.6 The request for rescheduling or cancellation will be considered valid only if communicated in writing, via email, to [email protected].

4.7 The voucher is non-transferable. It will have to be used exclusively by the initial holder.

4.8 The voucher can be used for a rental of any model of Mr.Vancamper motorhome (subject to availability). In the case of a booking with a higher price than the amount remaining on the voucher, it will only be necessary to pay the difference of the value to confirm the booking.

5. SECURITY DEPOSIT

5.1 To guarantee the payment of the excess amount, at the time of collection of the vehicle, a deposit of a security deposit will be required, the amount of which varies depending on the protection plan selected. That amount will be held on the credit card (Mastercard or Visa) of the Renter (cardholder), whose presence at the time of collection of the vehicle is mandatory. The credit card must be valid until at least one month after the scheduled date for returning the vehicle. This amount can be used to cover any costs incurred during the rental period as well as related charges.

5.2 After the return of the vehicle, the credit authorization will be canceled, if the inspection of the vehicle by the Lessor shows that it is in the same condition in which it was delivered.

6. PROTECTION PLANS

6.1 The rental price includes the BASIC Protection Plan:

a) Unlimited Kms – no limit of kms, subject to a fair use policy (average daily limit of 300 Kms). Beyond that limit, an additional fee may be applied: €0.35/km;

b) Travel with Borders – allows travel only in Portugal;

c) Civil Liability – applicable in the first accident, incident or breakdown, protects the authorized driver from the payment of compensation for material and/or bodily damage caused to third parties up to € 50,000,000.00 (fifty million euros);

d) 24/7 Roadside Assistance – provides for the towing of the vehicle and the transport of people and goods in the event of a vehicle breakdown;

e) Own Damage – covers material damage caused to the vehicle, following an accident, resulting from theft or robbery or resulting from fire, lightning or explosion with a limit of liability (normal deductible) of €1,950.00 (one thousand nine hundred and fifty euros).

6.2 The Renter may choose to contract other protection plans with additional coverage:

a) The “SUPER” Protection Plan (€19/Day), with a reduced liability limit – €900.00 (nine hundred euros). In addition to the coverage provided for in the “BASIC” plan, the main driver may designate another person authorized to drive the vehicle: Additional Driver (+1).

b) The “BEST” Protection Plan (€29/Day), with a minimum deductible limit – €450.00 (four hundred and fifty euros). In addition to the coverage provided for in the “SUPER” plan, it includes (i) Glass Coverage – covers losses resulting from isolated glass breakage up to €1,000 (one thousand euros). This cover does not extend to headlamps, rear-view mirrors, roofs or sunroofs, panels or windows made of synthetic materials, (ii) Tire Coverage – covers the first accidental damage to a tire (puncture) and (iii) also allows the main driver to indicate up to 3 (three) persons authorized to drive the vehicle: Additional Driver (+3).

6.3 Drivers under the age of 25 will have to subscribe to an additional “Young Driver” coverage (€10/day). In case this extra is not selected at the time of booking, it will be necessary to add it at Check in.

6.4 When the BASIC or SUPER protection plan is selected, the main driver may indicate another person(s) authorized to drive the vehicle: “Additional Driver” (€10/day).

6.5 The additional coverage “Travelling without borders” (€29/day), allows travel in the countries of the European Union, Iceland, Norway, Switzerland, Albania, Andorra, Bosnia and Herzegovina, Moldova, North Macedonia, Montenegro, Serbia and Great Britain.

6.6 The Renter shall protect the interests of the Lessor and its Insurance Company:

a) Immediately reporting to the police authorities any accident, theft, robbery and/or fire, even if partial; the Hirer is also obliged to report such situations to the Rental Firm within a maximum period of 24 hours;

b) Not leaving the scene of the accident, theft, robbery and/or fire before the arrival of the police authorities, under penalty of being liable for the damages resulting from them in full;

c) Mentioning in the report the actual circumstances in which the accident occurred, the date, time, place, name(s) and address(es) of the witness(es), the name(s) and address(es) of the owner and driver of the vehicle involved and the registration, brand, insurance company and policy number of such vehicle(s);

d) Not to declare oneself responsible or guilty of the accident to a third party, under penalty of the Rental Firm exercising its right of recourse over it.

6.7 In the event of an accident, even with the delivery of the DAAA (Friendly Declaration of Motor Accident), the Hirer is responsible for paying for the damage caused to the vehicle up to the maximum amount of the excess in force during the period of the Contract, unless the insurance company assigns the responsibility to third parties.

6.8 Only the Renter or authorized drivers will enjoy the limit of the maximum amount (deductible) that they will have to pay in the event of an accident. Failure to comply with this provision implies the total cancellation of the coverage contained in this article, and the provisions of this article are also null and void in the event of an accident caused by negligence, drunkenness, use of narcotics or non-compliance by the Hirer or driver with all the general conditions of the rental agreement and the rules of the Highway Code and other applicable legislation, and the coverage of the protection plan is also cancelled if the Renter does not return the keys to the vehicle to the Lessor in case of theft or robbery.

6.9 If the Hirer has deliberately provided the Rental Company with false information, in particular regarding his identity, address, e-mail address, telephone contact or the validity of the driving licence, the Rental Company reserves the right to pass on to the Hirer all the increased costs incurred as a result of such declarations, without prejudice to possible criminal liability.

7. EXCLUSIONS REGARDLESS OF PROTECTION PLAN

7.1 All protection plans exclude any loss, theft or damage (crackling, broken, scratched, burned) caused to the vehicle, windows, tyres, equipment, accessories and extras due to:

  • Vandalism or Break into;
  • Any damage caused to the vehicle, in case of violation of any a clause of the contract;
  • Driving by a person not identified and not authorized by the Rental Firm, under the terms of the Contract or any attachments or amendments that are an integral part of it. Driving under the age of 21 and holding a driving license for less than 2 years or drivers with a cancelled/expired driving license;
  • Any damage caused by deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
  • Pushing or towing any vehicle, trailer or any other object with or without wheels; sports events or training of any nature, official or not; transport in violation of the Law, namely, what is provided for in the vehicle’s Single Vehicle Document;
  • Any loss/damage/theft of personal property;
  • Hirer’s engaging in careless or negligent behavior of any nature or fails to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
  • The cost to collect or rescue the vehicle from any restricted, submerged, trapped or abandoned area;
  • Damage caused by submersion in water or in contact with salt water, driving in flooded areas, on the beach and on dirt roads.
  • The cost to replace keys that have been damaged, lost, stolen, or that are locked inside the vehicle;
  • Any cost associated with the incorrect use of fuel;
  • All damage caused under the vehicle body or above the windscreen line, if there is no collision with third parties;
  • All damage caused by being run over by an animal while driving.

8. COLLECTION AND RETURN

8.1 The collection and return services operate between 10:00 am and 5:00 pm, subject to prior scheduling, according to availability.

8.2 Unless expressly agreed otherwise, the Hirer will collect and return the vehicle on the date, time and place indicated in the “Particular Conditions”, under penalty of breach of the Contract.

8.3 If the vehicle is not collected or returned at the agreed time, the Hirer is obliged to pay the Rental Company, for each thirty minutes of delay or fraction thereof, the amount of €35.00 (thirty-five euros), for the waiting time of the Rental Firm’s team.

8.4 At the time of collection of the vehicle, the Renter must indicate a valid credit card number with sufficient balance to collect any toll expenses and other costs that may occur during or after the rental period (notices and fines, for example).

8.5 The Renter declares to have received the vehicle in good condition of use and cleanliness, with the respective equipment, accessories, extras and documents, with the tyres in good condition and the fuel tank certified.

8.6 The Renter undertakes to return the vehicle in the same condition in which he received it, with the fuel tank topped up, the exterior washed and cleaned, the refrigerator, waste water tank and chemical toilet empty and cleaned and the interior free of garbage, sand, mud and other waste.

8.7 On the date of collection, the Hirer may hire the “Cleaning Service”, in the amount of €60.00 (sixty euros), being exempt from returning the vehicle in the same cleaning conditions verified on the date of collection. This service presupposes prudent and regular use of the motorhome, and does not include cleaning the chemical toilet. If this service has not been contracted, and in the event that the tenant does not comply with the provisions of the previous number, the Cleaning Service fee will be charged.

8.8 If the vehicle has levels of dirt contrary to its prudent and regular use, namely with garbage, sand, mud or any debris, dirty kitchen utensils, a refrigerator turned off with food inside, the wastewater tank and the chemical toilet to be emptied and cleaned, traces of animal hair, forcing the Rental Company to an extraordinary and thorough cleaning of the interior and exterior of the vehicle, the Hirer will be charged an “Extraordinary Cleaning” (€120.00).

8.9 The Renter assumes full responsibility for any faults, defects or damages that are not mentioned in the contract, during the inspection with the Rental Company’s representative.

8.10 In the event that the Hirer identifies faults, defects or interior damage that were not reported in the contract, he must communicate, by email, ([email protected]), until 10:00 am on the day following the collection. After this period, any faults, defects or interior damages will be the sole responsibility of the Renter.

8.11 If the vehicle is not returned on the stipulated date, the Hirer is obliged to pay the Rental Company as compensation, for each full day or fraction thereof, an amount calculated on the basis of three times the daily rate for the rented vehicle, without prejudice to the Rental Company being able to initiate the civil and/or criminal legal proceedings necessary for the recovery of the vehicle and compensation for the losses suffered, namely the use of an appropriate precautionary procedure for the return of the vehicle.

8.12 If the vehicle is left in a place other than the one agreed, a “relocation fee” will be charged, in accordance with the tariffs in force.

8.13 The Renter is responsible for all loss or damage, including theft or robbery of the vehicle, if it is not formally returned to a representative of the Rental Company.

8.14 If the Hirer wishes to extend the rental, he must obtain the Rental Company’s agreement in advance and in writing, proceeding to the advance payment of the rental amounts due for the agreed extension.

8.15 In the event of an extension of the rental, the Hirer must always have copies of the Contract that demonstrate the agreement given by the Rental Company for the extension of the Contract.

8.16 In the event that it is impossible to deliver the vehicle on the previously agreed date, for reasons of Force Majeure, not attributable to the Lessor, namely, any circumstances that are beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or suprastate authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion, flood, extreme weather conditions, natural disasters, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of the same, delay in the delivery of the responsibility of the previous Hirer, theft, accident or breakdown, the Rental Company undertakes to return to the Renter the rental amounts paid by the latter, no amount of compensation is due other than the said reimbursement.

9. USE OF THE VEHICLE

9.1 The rental of the motorhome is intended exclusively for private use (holiday trips or equivalent). Any commercial use and/or driving on inappropriate routes, such as public passenger or freight transport (taxi, bus or change service), is expressly prohibited.

9.2 In rental vehicles, it is not allowed to smoke, transport animals, including pets, and, in relation to the vehicle, its documents, tools, parts and components, perform the following acts: subrent, lend, assign, sell, encumber or in any way give as a guarantee, transform, modify or place advertising or commercial mentions.

9.3 The Hirer undertakes to:

a) Make regular and prudent use of the vehicle, complying with the Law, especially the Highway Code, fill the tank with adequate fuel, ensure that the vehicle is closed and in a safe place when not in use, not to leave the vehicle’s documents inside;

b) Bear in full the costs of repairing or replacing tyres with the same characteristics and brand, in the event of deterioration (punctures or bursts), for reasons beyond the control of regular and prudent use;

c) To pay, when requested, the rental price and the charges incurred by the Lessor, namely for repairs of damage to the vehicle, the fuel missing on its return, the refuelling fee or the extraordinary cleaning fee;

d) Pay toll fees, whether physical or electronic, including any additional administrative costs that may be charged. The Rental Company is not responsible for any payment arising from non-settlement within the legal period;

e) Immediately report any defect or anomaly in the operation of the vehicle;

f) To prevent third parties from believing that the vehicle is their property, by acting or omission, notifying the Rental Company immediately in the event of seizure, seizure, theft, robbery, requisition, confiscation or any other offense against the ownership, possession or detention of the vehicle.

9.4 The Hirer is exclusively responsible for the fines, fines and other penalties that the Courts and Administrative Authorities establish, following administrative offence and criminal proceedings for violations of the Highway Code, tolls, parking, among others committed with the vehicle, during the rental period.

9.5 The Renter is solely responsible for the loss, theft, theft or material damage of property left in the vehicle, during and after the rental period.

9.6 The Contract will be considered automatically terminated if the vehicle is used in conditions that constitute a breach of the same, and the Rental Company has the right to recover the vehicle, at any time and in any way, without prior notice, and the respective charges are exclusively the responsibility of the Hirer, without prejudice to the indemnities that are legally or contractually due to the Rental Company or third parties, if applicable.

10. VEHICLE BREAKDOWNS AND REPAIR

10.1 The Renter must take all necessary protective measures to keep the vehicle in the same condition in which it was delivered to him. In particular, to carry out regular inspections of the vehicle’s condition for oil, water and tyre pressure.

10.2 If the Hirer becomes aware of any technical problem with the vehicle, in particular the warning notices on the vehicle’s dashboard, he must stop it immediately and contact the Rental Company, or in case of non-working hours, roadside assistance.

10.3 In the event that the vehicle is immobilized due to a breakdown, repairs can only be carried out by the Renter if authorized in writing by the Rental Company and in accordance with the instructions given to him, and the repairs must be included in a detailed invoice indicating the replaced parts.

10.4 Towing expenses due to misuse of the vehicle will be the responsibility of the Renter.

10.5 In the event of the introduction of fuel and/or substance of a type other than that used by the vehicle, the Hirer is responsible for the expenses inherent to the complete replacement of the fuel, disassembly and washing of the tank, tuning of the engine and other damage caused to the vehicle.

10.6 In the event that you have not subscribed to the “BEST” protection plan, the costs arising from damage to the tyres (punctures or blowouts) are borne exclusively by the Hirer.

11. DAMAGE MANAGEMENT POLICY

11.1 Faults, defects or damages identified in the presence of the Renter:

a) Whenever there are shortages, defects or damage to the vehicle, its equipment, documents, accessories or rental extras during the vehicle return process, they must be mentioned in the check out report. By signing the report, the Renter acknowledges that he has become aware. The Rental Company’s representative will estimate the amount that the Renter must pay at the time of check-out and that will be deducted from the deposit.

b) Thereafter, the total final cost of the repair or replacement is determined on the basis of a quote or invoice issued by the brand’s official representative/distributor or an independent auto repairer, as the case may be. In addition to the budgeted amounts, there are administrative costs for damage management of €45.00 (forty-five euros) and for immobilization of the vehicle, when applicable, in the amount of €75.00/day (seventy-five euros).

c) The difference between the final amount determined and the amount paid will be charged or returned to the Hirer, accordingly.

11.2 Faults, defects or damages identified after the return of the vehicle:

a) If any faults, defects or damages are identified during the inspection of the vehicle after its return, the following documents will be sent to the Hirer:

  • Check out report with a description of the faults, defects or damages identified;
  • Photographs of the defects and damages;
  • Estimate for repair/replacement costs, plus the amount due for administrative costs for damage management and immobilisation of the vehicle, if applicable.
    b) In the event that the Renter wishes to contest the identified damage or repair costs, he must contact the Rental Company ([email protected]) within 14 days from the date on which the documents were sent. At the end of this 14-day period, the Rental Company will send you the respective invoice.

12. PAYMENTS

12.1 The Hirer also undertakes to pay/guarantee to the Lessor, in addition to the rental price:

a) The amounts due for the rental, under the terms of the rate in force at the time;

b) The amounts referring to damages resulting from an accident for which it is responsible, or in the event of theft or robbery not covered by the protection plan. If such damage is covered by the protection plan, only up to the maximum amount of the respective deductibles. Not being covered by the protection plan, any costs of hospitalization and medical assistance of driver and passengers;

c) Taxes and fees payable by virtue of the situations provided for in the preceding paragraphs;

d) The amount of €100.00 (one hundred euros), in case of loss of the vehicle’s documents;

e) The cost of the missing fuel, plus €25.00 (twenty-five euros) due to the fuel supply fee, whenever it is not returned with a fuel certificate;

f) The amount of €120.00 (one hundred and twenty euros), in case of need for extraordinary cleaning of the vehicle;

g) Judicial and extrajudicial expenses, fines and other pecuniary penalties, whatever their nature, arising from the violation of any legal rule attributable to the Hirer or the vehicle during the rental period;

h) If the Lessor is notified, as a result of an administrative offence or unlawful conduct practiced by the lessee, to identify him, he undertakes to pay as administrative expenses, the amount of €35.00 (thirty-five euros) for the information provided to the competent authorities;

i) The expenses and costs incurred by the Lessor to obtain the Hirer’s compliance with the provisions of the Contract, namely the collection of amounts that are due by the Lessor to the Lessor, under the terms provided for by law.

13. TOLLS

13.1 The vehicle is equipped with a toll payment system that allows, through the use of an identifier, owned by the Lessor, to determine the value of the toll rate in order to collect the electronic toll services made available in the road infrastructures duly equipped for this purpose, and the Hirer is solely responsible for the full payment of the value of the same during the term of the Contract.

13.2 The Hirer is also responsible for the correct functioning and conservation, in perfect condition, of the Via Verde identifier, and may not under any circumstances remove the referred device from the place where it is installed, and must notify the Lessor of any anomaly or, after authorization from the Lessor, go to a Via Verde assistance point to resolve it.

13.3 If the service is used, an administrative fee of €20.00 (twenty euros) will be added to the toll amount.

14. EXTRAS

14.1 Subject to availability, it is possible to rent extra equipment, either at the time of booking (online) or directly at the time of vehicle collection.

15. RENTER'S PERSONAL DATA

15.1 Pursuant to the provisions of the personal data protection legislation, the rental company, VANDERSOL UNIPESSOAL LDA (owner of the Mr.Vancamper brand), with the unique number and registration and tax identification 509.776.434, in its capacity as data controller, will process the Renter’s personal data.

15.2 The communication of personal data is a legal and contractual obligation, being a necessary requirement for the conclusion of the contract, and the Tenant is obliged to provide such personal data. If not provided, the contract will not be celebrated by the Rental Firm.

15.3 Without prejudice to the right to file a complaint with the CNPD, the Hirer has the right, under the terms of the legislation, to request from the Rental Company access to the personal data concerning him/her, as well as its rectification or deletion, and the limitation of processing as far as it concerns the data subject, or the right to object to the processing, as well as the right to data portability through the [email protected] email.

15.4 For the purposes of complying with the request to exercise rights in the previous paragraph, the Rental Company, in case of reasonable doubts as to the identity of the natural person submitting the request, may request that the Rental Company be provided with the additional information that is necessary to confirm the identity of the data subject.

16. FINAL PROVISIONS

16.1 The Parties expressly agree for legal/judicial purposes, namely for summons and/or notifications related to the Contract, as their domiciles those contained in the Contract.

16.2 The parties declare that they have read and accept, without any exception or reservation, the general and specific terms and conditions applicable to this Agreement.

16.3 For all disputes arising from the Contract, the jurisdiction of the District of Lisbon is stipulated, with express waiver of any other, unless otherwise provided by mandatory procedural law.

16.4 The Renter declares to have become aware that the vehicle may be equipped with a geo-location device (GPS) that can be used in case of breach of contract and/or border crossing.

16.5 This Agreement is made in the Portuguese and English versions, in duplicate, with one copy in the possession of each of the parties.

LISBON, 2025-01