GENERAL TERMS AND CONDITIONS

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General Terms and Conditions

1. PRICES, FEES AND RESERVATIONS

1.1 Unless expressly stated otherwise, all prices include VAT at the rate in force.

1.2 Rental prices are calculated per day and may vary depending on the characteristics of the vehicle, times of year, promotional actions and other special conditions. A one-off service charge is added to the price of each booking.

1.3 The one-off service fee covers vehicle preparation, briefing at check-in and ongoing assistance during the trip.

1.4. The minimum booking period is 5 days and may vary depending on the characteristics of the vehicle and the time of year. 

1.5 In addition to the "BASIC" protection plan, all rentals also include a bed kit, bath kit, kitchen kit, cleaning kit, camping kit, 2 gas canisters and AdBlue.

1.6. The "BASIC" protection plan includes the following coverages:(i) Unlimited Kms - No limitation of kms;(ii) Travel abroad - Allows circulation in any country of the E.U., Iceland, Norway and Switzerland;(iii) Civil Liability - Applicable on the first accident, incident or breakdown, protects the authorized driver from the payment of compensation for material damage and/or bodily injury caused to third parties up to 50.000.000.00 (fifty million euros);(iv) 24/7 Travel Assistance - Provides for towing of the vehicle and transport of people and goods in the event of breakdown of the vehicle and(v) Collision Damage Protection - Covers material damage suffered by the vehicle following an accident, theft or robbery, with a liability limit (normal deductible) of Eur 1,950.00 (one thousand nine hundred and fifty euros).

2. PAYMENTS

2.1 Confirmation of the reservation requires payment of 50% of the total amount of the contracted services, taxes and fees included, by debit or credit card (Mastercard or Visa). Once payment has been made and the terms and conditions of the rental have been accepted, the process is completed once the respective Booking Confirmation has been sent by email.

2.2. The remaining 50% will be paid when the vehicle is collected, using the same means of payment (debit/credit card).

2.3 In order to guarantee payment of the excess, a deposit will be required at the time the vehicle is collected, the amount of which varies depending on the insurance option selected. That amount will be held on the credit card (Mastercard or Visa) of the Renter (cardholder), whose presence at the time of collection of the vehicle is mandatory. The credit card must be valid for at least one month after the date on which the vehicle is due to be returned.

2.4 Once the vehicle has been returned, the unused portion of the security deposit will be unblocked in accordance with the specific procedures of each bank.

2.5 Charges may be made to the credit card after the vehicle has been returned, whether due to damage not included in the contracted coverage, tolls or fines attributable to the driver. In such cases, the Renter will be notified via the email address on their customer record.

3. CANCELLATION POLICY

3.1. The Landlord guarantees a refund of the sums paid, in the event of cancellation more than 30 days before the date agreed for the start of the rental, less any financial charges borne by the Landlord (Stripe, PayPal, etc.).

3.2 If the reservation is canceled between 29 and 15 days before the date agreed for the rental to begin, the amount paid at the time of booking, corresponding to 50% of the total services contracted, taxes and fees included (application of the cancellation fee), will not be refunded. The remaining 50% will not be charged.

3.3 If the reservation is canceled within 14 days prior to the agreed rental start date, the total amount indicated on the Reservation Confirmation will be charged (no-show fee applied).

3.4 Extraordinary cancellations: For reasons of Force Majeure, namely any circumstances beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion, flood, extreme weather conditions, epidemics, lock-outs, strikes, shortage of workers, material and services and absolute inability to obtain the supply of the same, reservations made may be rescheduled or canceled up to 48 hours before the date agreed for the start of the rental. In cases of cancellation, the amounts paid to date will be converted into a voucher that can be used up to a maximum of 12 months after the date of cancellation.

3.5. The request for rescheduling or cancellation will only be considered valid if communicated in writing, via email, to reservations@mrvancamper.com.

3.6. The voucher can be used for a rental of any model of campervan from Mr.Vancamper (subject to availability). In the event of a reservation with a higher price than the amount remaining on the voucher, you will only need to pay the difference in value to confirm the reservation.

3.7. Mr.Vancamper reserves the right to use any cancellation rights/alternatives provided for by applicable law in force.

 

4. COLLECTION AND RETURN

4.1. Collection and return services operate between 10:00 and 17:00. Subject to availability, the customer may request, at the time of booking, an advance or postponement of the time of collection and/or return of the vehicle, in which case an additional fee will apply (out-of-hours collection/return fee).

4.2. Late collection or early return of the vehicle does not entitle the user to any refund for the unused rental period.

 

5. DOCUMENTATION AND MINIMUM AGE

5.1. The minimum age of the driver and additional authorized drivers is 21 and they must hold a valid category B driving license (light vehicles) which has been obtained more than 2 years before the vehicle is collected.

5.2 Drivers and additional drivers, in addition to their driving licenses, must also present a valid identification document (ID card or passport).

5.3 The credit card holder must be present when the vehicle is delivered.

5.4 If the aforementioned documents are not presented during the vehicle collection process (copies will not be accepted), the contract cannot be executed and the "no-show fee" will be applied.

 

6. INSURANCE

Other protection plans can be contracted with an increase in the price per rental day:
6.1. The "SUPER" Protection Plan, with a reduced excess limit - €900.00 (nine hundred euros), in addition to the cover provided in the "BASIC" plan, also allows the main driver to appoint another authorized person to drive the vehicle: Additional Driver (+1).

6.2 The "BEST" Protection Plan, with a minimum deductible limit of €450.00 (four hundred and fifty euros), in addition to the cover provided for in the "BASIC" plan, includes (i) Glass Cover which covers damage resulting from the isolated breakage of glass up to €1,000. This cover does not extend to headlights, rear-view mirrors, sunroofs or sunroofs, panels or windows made of synthetic materials, (ii) Tyre Cover which covers the first accidental damage to a tire (puncture) and (iii) also allows the main driver to appoint up to 3 (three) people authorized to drive the vehicle: Additional Driver (+3).

6.3 Drivers under the age of 25 years are subject to different liability limits (maximum deductible): (i) Basic Protection Plan - €2,400.00 (two thousand four hundred euros); (ii) SUPER Protection Plan - €1,150.00 (one thousand one hundred and fifty euros); (iii) BEST Protection Plan - €750.00 (seven hundred and fifty euros).

 

7. EXTRAS

7.1. Subject to availability, it is possible to hire extra equipment, either when booking online or directly when collecting the vehicle: (i) Airport transfer, (ii) Wireless internet access (WIFI), (iii) Barbecue, (iv) Camping chairs, (v) Beach kit (1 sun hat + 2 beach towels), (vi) Child seat, (vii) Solar shower, (viii) Chemical toilet, (ix) Bathroom kit (cabin + chemical toilet + solar shower), (x) Roof rails, (xi) Paddle board, (xii) Bicycle rack, (xiii) Bicycle, (xiv) Camping tent (2 pax), (xv) Hammoc, (xvi) Leveling blocks, among others.

7.2 The transfer service (airport) must be requested at the time of booking and has a maximum limit of 3 passengers.

 

8. DAMAGE MANAGEMENT POLICY

8.1 Losses, defects or damage identified in the presence of the customer

Any loss, defect or damage to the vehicle, its equipment, documents, accessories or rental extras during the return process of the vehicle must be mentioned on the check out report. By signing the report, the Renter acknowledges that he/she is aware of it. Mr.Vancamper will estimate the amount the Renter must pay at the time of check out, which amount will be deducted from the security deposit.

Subsequently, the final repair or replacement costs will be determined on the basis of a quote or invoice issued by the brand's official representative/distributor or an independent auto repair shop, as the case may be. To the budgeted amounts are added the administrative costs of damage management (€45.00) and vehicle immobilization, where applicable (€75.00/day).

The difference between the final amount calculated and the amount paid will be charged or refunded to the Customer accordingly. 

If the Customer does not sign the Check Out Report mentioning the damage, the following procedure will apply.
8..2 Faults, defects or damage identified after the vehicle has been returned
If any fault, defect or damage is identified during the vehicle inspection, after the vehicle has been returned, the following documents will be sent to the Customer:
- Check Out Report with a description of the faults, defects or damage identified;
- Photographs of the defects and damage;
- Estimate with the repair/replacement costs, plus the amount due for administrative costs for damage management and vehicle immobilization, if applicable.
If the Customer wishes to dispute the damage identified or the repair costs, they must contact Mr.Vancamper (info@mrvancamper.com) within 14 days of the date on which the documents were sent. At the end of this 14-day period, Mr.Vancamper will send the relevant invoice.

8.3 Damages excluded from any insurance option

All insurance options exclude any loss, theft or damage (broken, scratched, burnt) due to:

  • Vandalism or break-ins;
  • Breach of a clause in the contract;
  • Deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
  • Any loss, damage or theft of personal property;
  • All repair or replacement costs for loss, theft or damage to the interior of the vehicle (equipment, accessories, extras or any other material);
  • Careless or negligent behavior of any kind or failure to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
  • The cost of collecting or rescuing the vehicle from any restricted, submerged, trapped or abandoned area;
  • Damaged by submersion in water or contact with salt water, driving on unpaved or poorly maintained roads, flooded areas, on the beach and on dirt roads.
  • The cost of replacing keys that have been damaged, lost, stolen or locked inside the vehicle;
  • Drivers not identified in the rental agreement, or drivers with a canceled/expired license
  • Any costs associated with the incorrect use of fuel;
  • All damage caused under the vehicle body or above the windshield line, if there is no collision with third parties;
  • All damage caused by hitting an animal while driving.

 

9. VEHICLE AVAILABILITY

9.1 The Lessor only guarantees the category of vehicle booked (not the model). Consequently, if the reserved model is not available, the Lessor reserves the right to supply the Lessee with a vehicle of equivalent or higher category, depending on availability at the place of delivery.  

RENTAL CONTRACT

This Driverless Car Rental Agreement is entered into between VANDERSOL UNIPESSOAL LDA, with the unique registration and tax identification number 509.776.434 (owner of the MR.VANCAMPER brand), as the Lessor and the Customer identified in the Particular Conditions, hereinafter referred to as the Lessee, which is governed by these General Conditions and the Particular Conditions.

 

GENERAL CONDITIONS

1. DELIVERY AND RETURN

1.1 The Hirer declares that he has received the vehicle in a clean and usable condition, with the respective equipment, accessories, extras and documents, with all the tires in good condition and the fuel tank full, and undertakes to return it in the same condition in which he received it, at the place, date and time indicated in the Particular Conditions.

1.2 In case of tire deterioration for reasons other than prudent and normal use, the Renter undertakes to replace these tires immediately and at his own expense with others of the same characteristics and brand. Alternatively, he/she may pay the cost of replacing the tires to the Rental Firm.

1.3 The one-off service fee covers vehicle preparation, briefing at check-in and ongoing assistance during the trip.

1.4. The minimum booking period is 5 days and may vary depending on the characteristics of the vehicle and the time of year.

1.5 In the event that the vehicle is not returned on the stipulated date, the Lessee shall be obliged to pay the Lessor, by way of compensation, for each full day or fraction thereof, an amount calculated on the basis of three times the daily rate for the rented vehicle, without prejudice to the Lessor being able to initiate the civil and/or criminal legal proceedings necessary to recover the vehicle and reimburse the losses suffered, in particular recourse to the appropriate precautionary procedure for the return of the vehicle.

1.6. If the vehicle is left at a location other than that agreed, an additional charge, known as a "return fee", will be levied in accordance with the rates in force.

1.7 The Lessee is liable for all loss or damage, including theft or robbery of the vehicle, if it is not formally returned to a representative of the Lessor.

1.8. Within the scope of this contract, the following Damage Management Policy shall apply

a) LOSSES, DEFECTS OR DAMAGES IDENTIFIED IN THE PRESENCE OF THE CLIENT

Any loss, defect or damage to the vehicle, its equipment, documents, accessories or rental extras during the return process of the vehicle must be mentioned on the check out report. By signing the report, the Renter acknowledges that he/she is aware of it. Mr.Vancamper will estimate the amount the Renter must pay at the time of check out, which amount will be deducted from the security deposit.

Subsequently, the final repair or replacement costs are determined on the basis of a quote or invoice issued by the brand's official representative/distributor or an independent auto repair shop, as the case may be. To the budgeted amounts are added the administrative costs of damage management (€45.00) and vehicle immobilization, where applicable (€75.00/day).

The difference between the final amount calculated and the amount paid will be charged or refunded to the Customer accordingly.

b) LOSSES, DEFECTS OR DAMAGES IDENTIFIED AFTER THE RETURN OF THE VEHICLE

If any fault, defect or damage is identified during the inspection of the vehicle, the following documents will be sent to the Customer after its return:

Check out report with the description of the losses, defects or damages identified;

Photographs of defects and damage;

Estimate of repair/replacement costs, plus the amount due for administrative costs for damage management and immobilization of the vehicle, if applicable.

If the Customer wishes to dispute the damage identified or the repair costs, they must contact Mr.Vancamper (info@mrvancamper.com) within 14 days of the date on which the documents were sent. At the end of this 14-day period, Mr.Vancamper will send the relevant invoice.

c) DAMAGES EXCLUDED FROM ANY INSURANCE OPTION

All insurance options exclude any loss, theft or damage (broken, scratched, burnt) due to:

  • Vandalism or break-ins;
  • Breach of a clause in the contract;
  • Deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
  • Any loss, damage or theft of personal property;
  • All repair or replacement costs for loss, theft or damage to the interior of the vehicle (equipment, accessories, extras or any other material);
  • Careless or negligent behavior of any kind or failure to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
  • The cost of collecting or rescuing the vehicle from any restricted, submerged, trapped or abandoned area;
  • We give by submersion in water or in contact with salt water, driving on unpaved or poorly maintained roads, flooded areas, on the beach and on dirt roads.
  • The cost of replacing keys that have been damaged, lost, stolen or locked inside the vehicle;
  • Drivers not identified in the rental agreement, or drivers with a canceled/expired license
  • Any costs associated with the incorrect use of fuel;
  • All damage caused under the vehicle body or above the windshield line, if there is no collision with third parties;
  • All damage caused by hitting an animal while driving.

1.9 If the vehicle is dirty to an extent contrary to its prudent and normal use, in particular if it contains garbage, sand, mud or any other debris, dirty kitchen utensils, a disconnected fridge with food inside, an unemptied waste water tank, forcing the Lessor to carry out an extraordinary and thorough cleaning of the interior and exterior of the vehicle, instead of a simple and ordinary cleaning, such as would be possible at a self-service manual washing center, the Lessee will be charged an "Extraordinary Cleaning" fee (Eur 100.00).

1.10. If the vehicle cannot be delivered on the agreed date for reasons not attributable to the Lessor, including, but not limited to, (i) delay in delivery for which the previous Lessee is responsible, (ii) theft (iii) accident or breakdown, the Lessor undertakes to reimburse the Lessee the rental amounts paid by the Lessee, and no amount shall be due by way of compensation in addition to said reimbursement.

 

2. VEHICLE USE

2.1. The Lessee undertakes to:
a) Make normal and prudent use of the vehicle, complying with the Law, especially the Highway Code, filling the tank with the appropriate fuel, ensuring that the vehicle is locked and in a safe place when not in use, and not leaving the vehicle's documents inside;
b) Return the vehicle at the end of the rental period stipulated, in the same condition in which it was delivered, namely with the fuel tank complete, with the respective equipment, accessories and documents;
c) Pay, when requested, the price of the rental and any resulting charges levied by the Lessor, in particular for repairs to damage to the vehicle, fuel missing on its return, the refueling fee or the extraordinary cleaning fee;
d) Pay the toll fees, physical or electronic, including any additional administrative costs that may be levied. The Lessor shall not be liable for any payment resulting from failure to pay within the legal time limit;
e) Immediately report any defect or malfunction of the vehicle;
f) Prevent third parties from believing, by act or omission, that the vehicle is their property, notifying the Lessor immediately in the event of attachment, seizure, theft, robbery, requisition, confiscation or any other offense of ownership, possession or detention of the vehicle.
2.2. Under penalty of exclusion from civil liability insurance cover, the Lessee shall not allow the vehicle to be:
a) driven by a person not identified and authorized by the Lessor under the terms of the Contract or any annex or amendments forming an integral part thereof; under the influence of alcohol, narcotics or other similar state of disturbance which directly or indirectly reduces their perception and ability to react; under the age of 21 and in possession of a driving license for less than 2 years;
b) Used to push or tow any vehicle, trailer or any other object with or without wheels; official or unofficial sporting events or training sessions of any kind; transported in violation of the law, in particular the provisions of the vehicle's Single Vehicle Document.
c) Damaged by submersion in water or in contact with salt water, driven in flooded areas, on the beach or on dirt roads.
2.3 The Hirer is prohibited from transporting animals, including pets, and, in relation to the vehicle, its documents, tools, parts and components, from carrying out the following acts: subletting, lending, assigning, selling, encumbering or in any way giving as security, transforming, modifying or placing advertising or commercial mentions.
2.4 The Tenant is responsible for ensuring that all electrical devices (including the fridge) are not connected to the battery for more than 4 hours at a time, and must recharge the battery at least once a day from an external power source (220 V).
2.5. The Hirer is exclusively responsible for fines and other penalties imposed by the Courts and Administrative Authorities as a result of administrative and criminal proceedings for violations of the Highway Code, tolls, parking, etc. committed with the vehicle during the rental period.
2..6 The Contract will automatically be considered terminated if the vehicle is used in conditions that constitute a breach of the Contract, and the Lessor has the right to recover the vehicle at any time and by any means, without the need for prior notice, with the respective charges being the sole responsibility of the Lessee, without prejudice to any compensation legally or contractually due to the Lessor or third parties, if applicable.

 

3. VEHICLE MAINTENANCE AND REPAIR, FUELS

3.1 If the Lessee becomes aware of any technical problem with the vehicle, in particular the warning notices on the vehicle's dashboard, the Lessee must immobilize the vehicle immediately and contact the Lessor or, if this is outside office hours, travel assistance.
3..2 In the event that the vehicle is immobilized due to a breakdown, repairs may only be carried out by the Lessee if authorized in writing by the Lessor and in accordance with the instructions given by the Lessor, and the repairs must be included in a detailed invoice indicating the parts replaced.
3.3 Towing costs due to misuse of the vehicle will be the responsibility of the Lessee.
3.4 The Lessee must take all necessary protective measures to keep the vehicle in the same condition as it was delivered. In particular, they must carry out regular checks on the condition of the vehicle with regard to oil, water and tire pressure.
3.5. In the event of the introduction of fuel and/or a substance of a different type to that used by the vehicle, the Hirer shall be responsible for the costs inherent in the full replacement of the fuel, dismantling and washing of the tank, tuning of the engine and other damage caused to the vehicle.
3..6 In the event that the Renter has not taken out the "BEST" insurance option, the costs arising from damage to the tires (punctures or blowouts) shall be borne exclusively by the Renter.

 

4. PROTECTION PLANS

4.1. The rental price includes the BASIC Protection Plan:
a) Unlimited Kms - Without limitation of kms;
b) Travel Abroad - Allows driving in any country of the EU, Iceland, Norway and Switzerland;
c) Civil Liability - Applicable in the first accident, incident or breakdown, protects the authorized driver against the payment of compensation for material damage and/or bodily injury caused to third parties up to 50.000.000.00 (fifty million euros);
d) 24/7 Travel Assistance - Provides for towing of the vehicle and transport of persons and goods in case of vehicle breakdown and,
e) Collision Damage Protection - Covers material damage caused to the vehicle following an accident, theft or robbery, with a liability limit (normal deductible) of Eur 1,950.00 (one thousand nine hundred and fifty euros).
4.2. The Renter can choose to hire other protection plans with additional coverage:
a) The "SUPER" Protection Plan, with a reduced deductible limit - Eur 900.00 (nine hundred euros), besides the coverage foreseen in the "BASIC" plan, allows the main driver to indicate another authorized person to drive the vehicle: Additional Driver (+1).
b) The "BEST" Protection Plan, with a minimum deductible limit - Eur 450.00 (four hundred and fifty euros), in addition to the coverages provided in the "BASIC" plan, includes (i) the Glass Cover - covers losses resulting from the isolated breakage of glass up to Eur 1,000 (one thousand euros). This cover does not extend to headlights, rear view mirrors, sunroofs or sunroofs, panels or windows in synthetic materials, (ii) the Tire Cover - covers the first accidental damage to a tire (puncture) and (iii) also allows the main driver to indicate up to 3 (three) people authorized to drive the vehicle: Additional Driver (+3).
c) Drivers under the age of 25 years are subject to different liability limits (maximum excess): (i) BASIC Protection Plan - €2,400.00 (two thousand, four hundred euros); (ii) SUPER Protection Plan - €1,150.00 (one thousand, one hundred and fifty euros); (iii) BEST Protection Plan - €750.00 (seven hundred and fifty euros).

4.3. The Tenant shall protect the interests of the Lessor and its Insurance Company:
a) Immediately notifying the police authorities of any accident, theft, robbery and/or fire, even if partial; he/she also undertakes to notify the Rental Firm of such situations within a maximum of 24 hours;
b) Not leaving the site of the accident, theft, robbery and/or fire before the arrival of the police authorities, under penalty of being charged for the damages resulting from them in full, the coverage resulting from the deductible reduction service that may have been contracted not having any effect in the event of non-compliance with this clause;
c) Mentioning in the report the actual circumstances in which the accident occurred, the date, time, place, name and address of witnesses, the name and address of the owner and driver of the vehicle involved and the registration number plate, brand, insurance company and policy number of such vehicle;
d) Obliging not to declare himself/herself, under no circumstances, responsible or guilty of the accident before a third party, under penalty of the Rental Firm exercising a right of recourse against him/her.
4.4. In case of accident, even with the delivery of the EAS (European Accident Statement), the Renter is liable to pay for the damages caused to the vehicle up to the maximum amount of the excess in force during the period of the Contract, except if the responsibility is assumed by a third party.
4.5. Only the Renter or authorised drivers will benefit from the excess reduction services. Non-compliance with this provision will lead to the total cancellation of the coverage under this article, and the provisions of this article are also null and void in the event of an accident caused by negligence, drunkenness, use of drugs or non-compliance by the Renter or driver with all the general conditions of the rental and the rules of the Highway Code and other applicable legislation, and the insurance coverage is also cancelled if the Renter does not return the keys to the Rental Firm in the event of theft or robbery.
4.6. In the event of an accident due to speeding, negligence, driving under the influence of alcohol, narcotics or consumption of any product that impairs driving ability, the Renter will be liable for the full cost of repair and compensation corresponding to the time the accidented vehicle was stopped, even if an excess reduction service has been contracted.
4.7. The insurance and any excess reduction service do not exempt the Renter from full payment for damage negligently caused to the top, bottom and inside parts of the vehicle, even in the absence of collision.
4.8. If Renter has deliberately provided the Lessor with false information, in particular concerning his identity, address, email address, telephone contact or the validity of his driving licence, the Lessor reserves the right to pass on to the Renter all the additional costs incurred as a result of such statements, without prejudice to possible criminal liability.

 

5. PAYMENT OF TOLLS

5.1. The vehicle is equipped with a toll payment system which, through the use of an identifier owned by the Lessor, enables the amount of the toll to be determined with a view to collection within the scope of the electronic toll services made available on the road infrastructures duly equipped for this purpose, the Lessee being solely responsible for full payment of the amount of the same during the term of the Contract;
a) For payment purposes, the Lessee must provide a valid credit card, ensuring that the corresponding bank account has a sufficient balance to cover the payments due, that the debits may occur as soon as the use of the aforementioned road infrastructures is detected, accepting that the debits may occur after the end of the contract, provided that the use of the road infrastructures has occurred during its term.
b) The Lessee is also responsible for the correct functioning and preservation in perfect condition of the Via Verde identifier, and may under no circumstances remove said device from the place where it is installed, and must notify the Lessor of any anomaly or, after authorization from the Lessor, go to a Via Verde service point to resolve it.
c) If the service is used, an administrative fee of €18.00 will be added to the value of the tolls.

 

6. RECOMMENDED EXTRAS

6.1. Subject to availability, it is possible to hire extra equipment, either when booking online or directly when collecting the vehicle: (i) Airport transfer (ii) Wireless internet access (WIFI), (iii) Barbecue, (iv) Camping chairs, (v) Beach kit (1 sun hat + 2 beach towels), (vi) Child seat, (vii) Solar shower, (viii) Chemical toilet, (ix) Bathroom kit (cabin + chemical toilet + solar shower), (x) Roof rails, (xi) Paddle board, (xii) Bicycle rack, (xiii) Bicycles (xiv) Camping tent (2 pax), (xv) Hammock, (xvi) Leveling blocks, among others.

6.2 The transfer service (airport) must be requested at the time of booking and has a maximum limit of 3 passengers.

 

7. PRICES, DEADLINES AND PAYMENTS

7.1 Unless expressly stated otherwise, all prices quoted include VAT at the rate in force.
7.2 The rental price is determined by the rate in force for the respective vehicle category and time of year, plus a one-off service charge payable in advance. At the time of booking, a credit card (Mastercard or Visa) will be charged for 50% of the total rental price, including taxes and fees. The method of payment for the rental cannot be changed after confirmation. If the charge card is refused, the booking will not be valid and the booking confirmation will not be issued.
7.3. The appropriate exchange rates will apply, according to the payment method/bank charges.
7..4 If the Renter wishes to extend the rental, he/she must obtain the agreement of the Lessor in writing in advance and pay the rental amounts due for the agreed extension in advance.
7.5 If the rental is extended, the Renter must keep copies of the Contract with him/her at all times to show that the Lessor has agreed to the extension of the Contract.
7.6 If the rental period is not extended, the Contract shall terminate at the end of the period still in force, and if the Lessee does not immediately hand over the vehicle, the provisions of clause 1.5 of this Contract shall apply.
7.7 The Lessee is also obliged to pay the Lessor, in addition to the rental price:
a) The amounts relating to the security deposit or excess due for the rental, in accordance with the tariff in force at the time;
b) The amounts corresponding to the actual duration of the rental;
c) The amounts relating to damage resulting from an accident for which the Lessee is responsible, or in the event of theft or robbery not covered by insurance. If such damage is covered by the protection plan, only up to the maximum amount of the respective Deductibles. If this is not covered by the insurance, any hospitalization and medical assistance costs for the driver and passengers;
d) Taxes and fees payable as a result of the situations set out in the preceding paragraphs;
e) The sum of Eur 90.00 (ninety euros), in the event of loss of the vehicle's documents;
f) The sum of Eur 40.00 (forty euros) for each 25% of the fuel tank missing, plus € 25.00 (twenty-five euros), due to the vehicle refueling service fee, whenever the vehicle is not returned duly filled with fuel;
g) The sum of Eur 100.00 (one hundred euros), in the event of the need for extraordinary cleaning of the vehicle;
h) Judicial and extrajudicial expenses, fines and other pecuniary penalties, whatever their nature, arising from the violation of any legal rule attributable to the Lessee or the vehicle during the rental period;
i) If the Lessor is notified, as a result of an administrative offense or unlawful conduct by the Lessee, to identify the same, the latter undertakes to pay the sum of Eur 35.00 (thirty-five euros) as administrative expenses for the information provided to the competent authorities;
j) Expenses and costs incurred by the Lessor in order to obtain compliance by the Lessee with the provisions of the Contract, namely the collection of sums owed by the latter to the Lessor, under the terms of the law;

 

8. PERSONAL DETAILS OF THE TENANT

8.1. Under the terms of personal data protection legislation, the rental company, VANDERSOL, UNIPESSOAL LDA (owner of the MR.VANCAMPER brand), with the unique registration and tax identification number 509.776.434, in its capacity as data controller, will process the customer's personal data for the following purposes, based on the legal grounds indicated and keeping it for the periods indicated:
a) Administrative management of customers, for the performance of the contract for the rental of light vehicles without a driver and compliance with legal obligations under Decree-Laws 181/2012, of August 6 and 15/88, of January 16, for 10 years;
b) Management of invoicing, collections and payment, for the performance of the contract for the rental of light vehicles without a driver, for 10 years;
c) History of the commercial relationship, for compliance with the rental company's legal obligations, for 10 years;
d) Management and recovery of disputed credits, for the performance of the light vehicle rental contract, for 10 years;
e) Sending newsletters with marketing communications, information on campaigns, news, congratulations, based on the renter's profile, for 10 years;
f) Analysis of consumer profiles, based on the rental company's legitimate interest, for 10 years.
8The communication of personal data is a legal and contractual obligation and a necessary requirement for the conclusion of the contract. If you do not provide this information, the contract will not be concluded and the rental company will not proceed with the request.
8.3 The Renter's personal data may be transmitted to the following entities for the purposes indicated:
a) Private and public authorities, within the scope of audits, inquiries, inspections and investigations within the scope of their legal powers, namely police bodies, public institutes and highway concessionaires;
b) Legal representatives and courts, for the purposes of representation, declaration, exercise or defense of rights in legal proceedings;
c) Tax Authority, for the purposes of complying with tax obligations.
8.4 The use of the aforementioned personal data for the purpose of analyzing consumer profiles allows the Lessor to personalize its commercial offer to its customers, based on their previous reservations, having no impact on the choices that the customer wishes to make and not being necessary for the conclusion of the contract.
8.5 The Lessor may also communicate some of the personal data to service providers to carry out data processing on behalf of and in the name of the Lessor (e.g. marketing) and only when they offer sufficient security guarantees.
8.6 Without prejudice to the right to lodge a complaint with the CNPD, the Lessee has the right, under the terms of the legislation, to request from the Lessor access to personal data concerning him/her, as well as its rectification or deletion, and the limitation of processing insofar as it concerns the data subject, or the right to object to processing, as well as the right to data portability via email info@mrvancamper.com.
8.7. For the purposes of complying with the request to exercise the rights set out in the preceding paragraph, the Lessor, in the event of reasonable doubt as to the identity of the natural person making the request, may request that additional information be provided that is necessary to confirm the identity of the data subject.

 

9. FINAL PROVISIONS

9.1 The Parties expressly agree that, for legal/judicial purposes, namely for summons and/or notifications relating to the Contract, their domiciles shall be those set out in the Contract.
9.2 For all disputes arising from the Contract, the jurisdiction of the District Court of Lisbon is hereby stipulated, with express waiver of any other jurisdiction, unless otherwise provided by mandatory procedural law.
9..3 The Hirer declares that he has read the Travel Guide, which contains a reference price list, applicable to the repair of minor damage to the vehicle resulting from its use during the rental period and that he is aware that the vehicle may be equipped with a geo-location device (GPS) that can be used in the event of breach of contract and/or border crossing.

LISBON, 2023-01

Simulate safely without compromise