General terms and conditions
1.1 Unless expressly stated otherwise, all prices indicated include the value of VAT at the prevailing rate.
1.2 The rental price is calculated per night and may vary depending on the category of vehicle, time of year, promotional actions and other special conditions. A service charge is added to the price of each rental.
1.3 The service fee includes vehicle preparation, check-in briefing and assistance during the trip.
1.4 All rentals include a kitchen kit, cleaning kit, camping kit and a “BASIC” protection plan.
2.1 The minimum age of the driver and additional drivers is 21 years. They must hold a valid category B driving licence or international driving licence (light vehicles), which has been obtained for more than 2 years at the time of collection of the vehicle.
2.2 The driver and additional drivers, in addition to the driving licenses, will have to present a valid identification document (citizen card or passport).
2.3 If the documents referred to in the previous point are not presented during the vehicle collection process (copies will not be accepted), the contract cannot be executed and the “no-show fee” will be applied.
3.1 The minimum rental period may vary depending on the time of year (4, 5 or 7 nights).
3.2 Subject to availability, it is possible to request, at the time of booking, an anticipation (07:00 to 09:00) or a postponement (18:00 to 20:00) of the pick-up or drop-off time of the vehicle, upon payment of an “after-hours pick-up/drop-off fee” in the amount of €89.00 (eighty-nine euros). This service is only available in Lisbon (Montijo). In this case, please contact us.
3.3 To guarantee your reservation, you will need to make a payment (debit or credit card or bank transfer):
- 50% of the total if the reservation is confirmed at least 30 days before the pick-up date. The remaining 50% must be paid up to 15 days before the collection date;
- 100% of the total if the booking is confirmed less than 30 days before the pick-up date.
3.4 Appropriate exchange rates will apply, according to the payment method/bank charges.
3.5 If there is a variation in prices after the confirmation of the initial reservation, there will be no refund by the Rental Firm or additional payment by the Renter.
3.6 Any change request, including an extension of the rental period, is subject to availability, and an administrative management fee (€25) applies.
4.1 The cancellation request will be considered valid only if communicated in writing, via e-mail, to reservations@mrvancamper.com.
4.2 The Rental Firm guarantees a full refund of the amounts paid, in the event of cancellation occurring more than 30 days before the agreed date for the start of the rental, less all financial charges borne by the Rental Firm (Stripe, PayPal, etc.).
4.3 If the cancellation of the reservation occurs between 29 and 15 days before the date agreed for the start of the rental, 50% of the total contracted services, fees and taxes included, will not be refunded (application of the cancellation fee). The remaining 50% will not be charged.
4.4 If the cancellation of the reservation occurs within 14 days before the date agreed for the start of the rental, the total amount of the services initially contracted will be charged (application of the no-show fee).
4.5 For reasons of Force Majeure, namely, any circumstances that are beyond the reasonable control of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil unrest, acts of terrorism, fire, explosion, flood, extreme weather conditions, epidemics, lock-outs, strikes, lack of workers, material and services and absolute inability to obtain the supply of the same, reservations made may be rescheduled or cancelled up to 48 hours before the agreed date for the start of the rental. In cases of cancellation, the amounts paid so far will be converted into a voucher that can be used up to a maximum period of 12 months after the date of cancellation.
4.6 The request for rescheduling or cancellation will be considered valid only if communicated in writing, via email, to reservations@mrvancamper.com.
4.7 The voucher is non-transferable. It will have to be used exclusively by the initial holder.
4.8 The voucher can be used for a rental of any model of Mr.Vancamper motorhome (subject to availability). In the case of a booking with a price higher than the remaining amount on the voucher, it will only be necessary to pay the difference in the amount to confirm the booking.
5.1 To guarantee the payment of the excess amount, at the time of collection of the vehicle, a deposit of a security deposit will be required, the amount of which varies depending on the protection plan selected. That amount will be retained on the credit card (Mastercard or Visa) of the Renter (cardholder), whose presence at the time of collection of the vehicle is mandatory. The credit card must be valid until at least one month after the scheduled date for returning the vehicle. This amount can be used to cover any costs incurred during the rental period as well as related charges.
5.2 After the return of the vehicle, the credit authorization will be canceled, if the inspection of the vehicle by the Lessor shows that it is in the same condition in which it was delivered.
6.1 The rental price includes the BASIC Protection Plan:
a) Unlimited Kms – no limit of kms, subject to a fair use policy (average daily limit of 300 Kms). Beyond that limit, an additional fee may be applied: €0.35/km;
b) Allows travel only in Portugal (travel with borders);
c) Civil Liability – applicable in the first accident, incident or breakdown, protects the authorized driver from the payment of compensation for material and/or bodily damage caused to third parties up to € 50,000,000.00 (fifty million euros);
d) 24/7 Roadside Assistance – provides for the towing of the vehicle and the transport of people and goods in the event of a vehicle breakdown;
e) Own Damage – covers material damage caused to the vehicle following an accident, resulting from theft or robbery or arising from fire, lightning or explosion with a limit of liability (normal deductible) of €1,500.00 (one thousand five hundred euros).
6.2 The Renter may choose to contract other protection plans with additional coverage:
a) The “SUPER” Protection Plan (€19/night), with a reduced excess limit – €750.00 (seven hundred and fifty euros), in addition to the cover provided for in the “BASIC” plan, includes: i) Occupant cover – protects the driver and passengers of the insured vehicle in the event of accidents, up to a maximum of €15,000 (fifteen thousand euros); ii) the main driver may appoint another authorized person to drive the vehicle (2 drivers).
b) The “BEST” Protection Plan (€29/night), with a minimum deductible of €450.00 (four hundred and fifty euros). In addition to the cover provided for in the “SUPER” plan, it includes (i) Glass cover – covers damage resulting from the isolated breakage of glass up to €1,000 (one thousand euros). This cover does not extend to headlights, rear-view mirrors, sunroofs or sunroofs, panels or windows made of synthetic materials, (ii) Tire cover – covers the first accidental damage to a tire (puncture) and (iii) allows travel in Spain (travel with borders).
6.3 Drivers under the age of 25 will have to take out additional “Young Driver” cover (€10/night). If this extra is not selected at the time of booking, it will have to be added at check-in.
6.4 Regardless of the protection plan selected, the main driver may appoint other authorized person(s) to drive the vehicle: “Additional Driver” (€10/night).
6.5 The additional cover “Travel without borders” (€29/night) allows you to travel in the countries of the European Union and Great Britain. This additional cover requires subscription to the BEST protection plan.
6.6 The Renter shall protect the interests of the Lessor and its Insurance Company:
a) Immediately reporting to the police authorities any accident, theft, robbery and/or fire, even partial; it is also obliged to report such situations to the Lessor within a maximum period of 24 hours;
b) Not leaving the scene of the accident, theft, robbery and/or fire before the arrival of the police authorities, under penalty of being liable for the damages resulting from them in full;
c) Mentioning in the report the actual circumstances in which the accident occurred, the date, time, place, name and address of the witnesses, the name and address of the owner and driver of the vehicle involved and the registration, brand, insurance company and policy number of such vehicle;
d) Undertaking not to declare itself responsible or guilty of the accident to a third party, under penalty of the Lessor exercising its right of recourse over it.
6.7 In the event of an accident, even with the submission of a DAAA (Declaração Amigável de Acidente Automóvel), the Hirer is liable to pay for the damage caused to the vehicle up to the maximum amount of the excess in force during the period of the Contract, unless the insurance company assigns liability to a third party.
6.8 Only the Renter or authorized drivers will enjoy the limit of the maximum amount (deductible) that they will have to pay in the event of an accident. Failure to comply with this provision implies the total cancellation of the coverage contained in this article, and the provisions of this article are also null and void in the event of an accident caused by negligence, drunkenness, use of narcotics or non-compliance by the Hirer or driver with all the general conditions of the rental agreement and the rules of the Highway Code and other applicable legislation, and the coverage of the protection plan is also cancelled if the Renter does not return the keys to the vehicle to the Lessor in case of theft or robbery.
6.9 If the Hirer has deliberately provided the Rental Company with false information, in particular regarding his identity, address, e-mail address, telephone contact or the validity of the driving licence, the Rental Company reserves the right to pass on to the Hirer all the increased costs incurred as a result of such declarations, without prejudice to possible criminal liability.
7.1 All protection plans exclude any loss, theft or damage (crackling, broken, scratched, burned) caused to the vehicle, windows, tyres, equipment, accessories and extras due to:
- Vandalism or break-in
- Any damage caused to the vehicle, in case of violation of a clause of the contract;
- Driving by a person not identified and authorized by the Lessor, under the terms of the Agreement or any annex or amendments that are an integral part of it, under the age of 21 and holding a driving license for less than 2 years or drivers with a cancelled/expired driving license;
- Any damage caused by deliberate conduct, influence of alcohol, drugs or any substance that reduces driving ability;
- When used to push or tow any vehicle, trailer or any other object with or without wheels; sports events or training of any nature, official or not; transport in violation of the Law, namely what is provided for in the vehicle’s Single Vehicle Document;
- Any loss/damage/theft of personal property;
- If the Renter engages in careless or negligent behavior of any nature or fails to comply with locally established road rules, resulting in damage to the vehicle, or to the property of others;
- The cost to collect or rescue the vehicle from any restricted, submerged, trapped or abandoned area;
- Damaged by submersion in water or in contact with salt water, conducted in flooded areas, on the beach and on dirt roads.
- The cost to replace keys that have been damaged, lost, stolen, or that are locked inside the vehicle;
- For any cost associated with the incorrect use of fuel;
- All damage caused under the vehicle body or above the windscreen line, if there is no collision with third parties;
- All damage caused by being run over by an animal while driving.
8.1 Collection and return services operate between 14:00 and 17:00, subject to prior scheduling, depending on availability.
8.2 Subject to availability, it is possible to request, at the time of booking, that the vehicle be collected earlier, between 09:00 and 11:00, or earlier, between 18:00 and 20:00, upon payment of an “out-of-hours collection fee” of €49.00 (forty-nine euros). This service is only available in Lisbon (Montijo). To confirm this service, please contact us.
8.3 When collecting the vehicle, the Hirer must provide a valid credit card number with a sufficient balance to cover any toll charges and other costs that may occur during or after the rental period.
8.4 The Hirer declares that he has received the vehicle in a clean and usable condition, with the respective equipment, accessories, extras and documents, with the tires in good condition and the fuel tank filled.
8.5 If the Renter identifies faults, defects or interior damage not reported in the contract, they must report this by email to reservations@mrvancamper.com by 10:00 a.m. on the day following collection. After this deadline, any faults, defects or interior damage will be considered the sole responsibility of the Renter.
8.6 If the vehicle cannot be delivered on the agreed date for reasons of Force Majeure not attributable to the Lessor, namely any circumstances beyond the reasonable control
of the Parties, including, but not limited to, natural disasters, imposition of supervening legal or administrative obligations by state or supra-state authorities, war or state of emergency, riots, civil disturbance, acts of terrorism, fire, explosion,
flood, extreme weather conditions, natural disasters, epidemics, lock-outs, strikes, shortage of workers, materials and services and absolute inability to obtain the supply thereof, delay in delivery for which the previous Lessee is responsible, theft, accident or breakdown, the Lessor undertakes to refund to the Lessee the rental amounts paid by the latter, and no amount shall be due by way of compensation in addition to said refund.
8.7 The vehicle must be returned between 09:00 and 11:00. Returns after 11:00 are subject to availability and involve an additional payment of one night’s rental.
8.8 The Lessor undertakes to return the vehicle in the same condition in which it was received, with the fuel tank topped up, the exterior washed and cleaned, the fridge, waste water tank and chemical toilet empty and clean and the interior free of garbage, sand, mud and other debris.
8.9 On the date of collection, preferably, the Renter may contract the “Cleaning Service”, for €59.00 (fifty-nine euros), being exempt from returning the vehicle in the same clean condition as on the date of collection. This service presupposes prudent and regular use of the Campervans and does not include cleaning the chemical toilet. If this service has not been contracted, and if the Renter fails to comply with the above, a Cleaning Service fee will be charged.
8.10 If the vehicle is soiled in any way contrary to its prudent and regular use, such as with garbage, sand, mud or any other debris, dirty kitchen utensils, an unplugged fridge with food inside, the waste water tank and chemical toilet not emptied and not cleaned, traces of animal hair, forcing the Lessor to carry out an extraordinary and thorough cleaning of the interior and exterior of the vehicle, the Lessee will be charged an “Extraordinary Cleaning” fee (€120.00).
8.11 The Lessee assumes full responsibility for any faults, defects or damage not mentioned in the contract during the inspection with the Lessor’s representative.
8.12 If the vehicle is not returned on the stipulated date, the Lessee shall be obliged to pay the Lessor, by way of compensation, for each full day or fraction thereof, an amount calculated on the basis of three times the daily rate for the rented vehicle, without prejudice to the Lessor being able to initiate the civil and/or criminal legal proceedings necessary to recover the vehicle and reimburse the losses suffered, in particular recourse to a precautionary procedure appropriate to the return of the vehicle.
8.13 If the vehicle is left at a location other than that agreed, a “relocation fee” will be charged in accordance with the rates in force.
8.14 If the Hirer wishes to extend the rental, he must obtain the Rental Company’s agreement in advance and in writing, proceeding to the advance payment of the rental amounts due for the agreed extension.
8.15 In the event of an extension of the rental, the Hirer must always have copies of the Contract that demonstrate the agreement given by the Rental Company for the extension of the Contract.
8.16 Unless expressly agreed otherwise, the Hirer shall collect and return the vehicle on the date, time and place indicated in the “Particular Conditions”, failing which the Contract shall be breached.
9.1 The rental of the motorhome is intended exclusively for private use (holiday trips or equivalent). Any commercial use and/or driving on inappropriate routes, such as public passenger or freight transport (taxi, bus or change service), is expressly prohibited.
9.2 In rental vehicles, it is not allowed to smoke, transport animals, including pets, and, in relation to the vehicle, its documents, tools, parts and components, perform the following acts: subrent, lend, assign, sell, encumber or in any way give as a guarantee, transform, modify or place advertising or commercial mentions.
9.3 The Hirer undertakes to:
a) Make regular and prudent use of the vehicle, complying with the Law, especially the Highway Code, fill the tank with adequate fuel, ensure that the vehicle is closed and in a safe place when not in use, not leaving the vehicle’s documents inside;
b) Bear in full the costs of repairing or replacing tyres with the same characteristics and brand, in the event of deterioration (punctures or bursts), for reasons beyond the control of regular and prudent use;
c) Pay, when requested, the rental price and the resulting charges charged by the Lessor, namely for repairs of damage to the vehicle, the fuel missing in its return, the refueling fee or the extraordinary cleaning fee;
d) Pay the toll fees, physical or electronic, including any additional administrative costs that may be charged. The Lessor is not responsible for any payment resulting from non-regularization within the legal deadline;
e) Immediately report any defect or anomaly in the operation of the vehicle;
f) To prevent third parties from becoming convinced that the vehicle is their property, by act or omission, notifying the Lessor immediately in case of seizure, seizure, theft, robbery, requisition, confiscation or any other offense to the property, possession or detention of the vehicle.
9.4 The Hirer is exclusively responsible for the fines, fines and other penalties that the Courts and Administrative Authorities establish, following administrative offence and criminal proceedings for violations of the Highway Code, tolls, parking, among others committed with the vehicle, during the rental period.
9.5 The Renter is solely responsible for the loss, theft, theft or material damage of property left in the vehicle, during and after the rental period.
9.6 The Contract will be considered automatically terminated if the vehicle is used in conditions that constitute a breach of the same, and the Rental Company has the right to recover the vehicle, at any time and in any way, without prior notice, and the respective charges are exclusively the responsibility of the Hirer, without prejudice to the indemnities that are legally or contractually due to the Rental Company or third parties, if applicable.
10.1 The Renter must take all necessary protective measures to keep the vehicle in the same condition in which it was delivered to him. In particular, you should carry out regular inspections of the vehicle’s condition for oil, water and tyre pressure.
10.2 If the Hirer becomes aware of any technical problem with the vehicle, in particular the warning notices on the vehicle’s dashboard, he must stop it immediately and contact the Rental Company, or in case of non-working hours, roadside assistance.
10.3 In the event that the vehicle is immobilized due to a breakdown, repairs can only be carried out by the Renter if authorized in writing by the Rental Company and in accordance with the instructions given to him, and the repairs must be included in a detailed invoice indicating the replaced parts.
10.4 Towing expenses due to misuse of the vehicle will be the responsibility of the Renter.
10.5 In the event of the introduction of fuel and/or substance of a type other than that used by the vehicle, the Hirer is responsible for the expenses inherent to the complete replacement of the fuel, disassembly and washing of the tank, tuning of the engine and other damage caused to the vehicle.
10.6 In the event that you have not subscribed to the “BEST” protection plan, the costs arising from damage to the tyres (punctures or blowouts) are borne exclusively by the Hirer.
11.1 Faults, defects or damages identified in the presence of the Renter:
a) Whenever there are shortages, defects or damage to the vehicle, its equipment, documents, accessories or rental extras during the vehicle return process, they must be mentioned in the check out report. By signing the report, the Renter acknowledges that he has become aware. The Rental Company’s representative will estimate the amount that the Renter must pay at the time of check-out and that will be deducted from the deposit.
b) Thereafter, the total final cost of the repair or replacement is determined on the basis of a quote or invoice issued by the brand’s official representative/distributor or an independent auto repairer, as the case may be. In addition to the budgeted amounts, there are administrative costs for damage management of €45.00 (forty-five euros) and for immobilization of the vehicle, when applicable, in the amount of €75.00/day (seventy-five euros).
c) The difference between the final amount calculated and the amount paid will be charged or returned to the Tenant, accordingly.
11.2 Faults, defects or damages identified after the return of the vehicle:
a) If any fault, defect or damage is identified during the inspection of the vehicle after its return, the following documents will be sent to the Renter:
- Check out report with a description of the faults, defects or damages identified;
- Photographs of defects and damages;
- Estimate for repair/replacement costs, plus the amount due for administrative costs for damage management and immobilisation of the vehicle, if applicable.
b) In the event that the Renter wishes to contest the identified damage or repair costs, he must contact the Rental Company (info@mrvancamper.com) within 14 days from the date on which the documents were sent. At the end of this 14-day period, the Rental Company will send you the respective invoice.
12.1 The Hirer also undertakes to pay/guarantee to the Lessor, in addition to the rental price:
a) Amounts relating to damage resulting from an accident for which they are responsible, or in the event of theft or robbery not covered by the protection plan. If such damage is covered by the protection plan, only up to the maximum amount of the respective deductibles. Any hospitalization and medical assistance costs for the driver and passengers are not covered by the protection plan;
b) Taxes and fees payable as a result of the situations set out in the preceding paragraphs;
c) The sum of €100.00 (one hundred euros) in the event of loss of vehicle documents;
d) The cost of the missing fuel, plus €25.00 (twenty-five euros) due to the refueling fee, whenever the vehicle is not returned duly attested;
e) The sum of €120.00 (one hundred and twenty euros), in the event of the need for extraordinary cleaning of the vehicle;
f) Judicial and extrajudicial costs, fines and other pecuniary penalties, whatever their nature, arising from the breach of any legal rule attributable to the Hirer or the vehicle during the rental period;
g) If the Lessor is notified, as a result of an administrative offense or unlawful conduct committed by the Lessee, to identify the same, the Lessee undertakes to pay the sum of €35.00 (thirty-five euros) as administrative costs for the information provided to the competent authorities;
h) Expenses and costs incurred by the Lessor in order to obtain compliance by the Lessee with the provisions of the Agreement, in particular the collection of sums owed by the Lessee to the Lessor, under the terms of the law.
13.1 The vehicle is equipped with a toll payment system that allows, through the use of an identifier, owned by the Lessor, to determine the value of the toll rate in order to collect the electronic toll services made available in the road infrastructures duly equipped for this purpose, and the Hirer is solely responsible for the full payment of the value of the same during the term of the Contract.
13.2 The Hirer is also responsible for the correct functioning and conservation, in perfect condition, of the Via Verde identifier, and may not under any circumstances remove the referred device from the place where it is installed, and must notify the Lessor of any anomaly or, after authorization from the Lessor, go to a Via Verde assistance point to resolve it.
13.3 If the service is used, an administrative fee of €20.00 (twenty euros) will be added to the toll amount.
14.1 Subject to availability, it is possible to rent extra equipment, either at the time of booking (online) or directly at the time of vehicle collection.
15.1 Pursuant to the provisions of the personal data protection legislation, the rental company, VANDERSOL UNIPESSOAL LDA (owner of the Mr.Vancamper brand), with the unique number and registration and tax identification 509.776.434, in its capacity as data controller, will process the Renter’s personal data.
15.2 The communication of personal data is a legal and contractual obligation, being a necessary requirement for the conclusion of the contract, and the Tenant is obliged to provide such personal data. If you do not provide them, the contract will not be entered into and the rental company will not follow up on the request.
15.3 Without prejudice to the right to file a complaint with the CNPD, the Hirer has the right, under the terms of the legislation, to request from the Rental Company access to the personal data concerning him/her, as well as its rectification or deletion, and the limitation of processing as far as it concerns the data subject, or the right to object to the processing, as well as the right to data portability through the info@mrvancamper.com email.
15.4 For the purposes of complying with the request to exercise rights in the previous paragraph, the Rental Company, in case of reasonable doubts as to the identity of the natural person submitting the request, may request that the Rental Company be provided with the additional information that is necessary to confirm the identity of the data subject.
16.1 The Parties expressly agree for legal/judicial purposes, namely for summons and/or notifications related to the Contract, as their domiciles those contained in the Contract.
16.2 The parties declare that they have read and accept, without any exception or reservation, the general and specific terms and conditions applicable to this Agreement.
16.3 For all disputes arising from the Contract, the jurisdiction of the District of Lisbon is stipulated, with express waiver of any other, unless otherwise provided by mandatory procedural law.
16.4 The Renter declares to have become aware that the vehicle may be equipped with a geo-location device (GPS) that can be used in case of breach of contract and/or border crossing.
16.5 This Agreement is made in the Portuguese and English versions, in duplicate, with one copy in the possession of each of the parties.
LISBON, 2026-01